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- Tasks: Support lawyers and paralegals in delivering outsourced legal services.
- Company: Join a global leader in innovative legal service delivery.
- Benefits: Enjoy a supportive team environment with opportunities for remote work.
- Why this job: Be part of a dynamic team that values innovation and client relationships.
- Qualifications: Strong admin skills and interest in legal project management required.
- Other info: Experience with Microsoft products and reporting tools is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Delivery Manager to join our growing, global team. The Delivery Manager will be responsible for supporting our lawyers and paralegals to help us deliver outsourced legal services for our clients. It’s a newly created role, helping us continue to innovate and deliver to the highest standards. It’s an exciting time to join Managed Services, as client demands for more flexible resourcing continue to increase.
The Team: We’re market leaders, with an experienced team already in place. Delivery Management at LOD is a global function, with members at a variety of experience levels. Our Delivery team operates at the crucial cross-section of our lawyers, our clients and the HQ team. As part of the global team, you’ll collaborate with colleagues in a supportive environment, supporting in-house legal departments and contracting teams to help them rethink their operating models, achieve greater efficiencies and increase the value they deliver back to their business stakeholders.
Who we’re looking for: We’re looking for someone with strong administrative skills and an interest in legal project management, and alternative service delivery. You’ll enjoy engaging with clients and legal professionals, ensuring we capture relevant data for measuring the output and success of our teams. Reporting and data insights provided by our Delivery Team enable LOD to innovate our services, ensure continuous improvement and maintain strong relationships with our clients. You’ll have plenty of support and guidance, but will also need to work autonomously at times. You’ll ideally have experience and an interest in working with legal professionals, as this is a visible role, engaging with various legal professionals daily.
Day to day responsibilities include:
- Building a trusted relationship with our clients and proactively managing their expectations. You will be the first point of contact for the client on anything related to this service.
- Handling escalations raised by the clients or the lawyers in relation to the delivery of the service.
- Managing a team of legal professionals (a combination of contract managers, paralegals and lawyers).
- Overseeing allocation of incoming work to optimise utilisation of the team.
- Managing the capacity of the team.
- Communicating with internal stakeholders as necessary.
Project and process management:
- Ensuring that matters are turned around in a timely manner and projects are running smoothly.
- Recognising points for improvement within processes and systems, and working with the wider team to help implement appropriate changes.
- Managing process change, risks and/or ad hoc projects.
Reporting and insights:
- Ensuring client-facing data and reporting is kept up to date.
- Reporting on team performance and preparing client ready reports. This includes the number crunching required to take raw data and turn it into insightful information as well as suggesting reporting improvements and alternative ways of metrics measurement.
- Ensuring key performance indicators and service level agreements are met.
Knowledge management:
- Guaranteeing know-how is captured (including playbooks, institutional/client knowledge, best practices, etc.).
- Ensuring the team are aware of current best practice, processes, playbooks, SLAs, etc.
Your skills, experience and approach will include:
- Confident providing accurate support in a fast paced environment.
- Pro-active approach and can-do attitude.
- Keeping team motivated and focused on end-goal.
- Can gain credibility and respect from our clients.
- Emotional intelligence to assess any situation and confidence to use initiative/ask for help.
- Strong communication skills to ensure team members understand the task at hand and client expectations are managed.
- Attend and run regular client calls and meetings.
- Willingness to take ownership and see a task and project through from start to completion.
- Experience with core Microsoft products especially Excel and PowerPoint.
- Experience with the G-suite of products would be useful, especially Sheets.
- Experience with other reporting packages (e.g. PowerBI, Tableau) would be a nice to have.
Delivery Manager employer: Consilio LLC
Contact Detail:
Consilio LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Familiarise yourself with the legal project management landscape. Understanding the nuances of how legal services are delivered will help you engage effectively with both clients and legal professionals, showcasing your interest in the field.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Excel and PowerBI. Being able to turn raw data into insightful reports is crucial for this role, so demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the legal sector. Building relationships with those already in the industry can provide valuable insights and potentially lead to referrals, making it easier for you to land the Delivery Manager position.
✨Tip Number 4
Showcase your communication skills in every interaction. As a Delivery Manager, you'll need to manage expectations and maintain strong relationships, so practice articulating your thoughts clearly and confidently during interviews or networking events.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in legal project management and administrative skills. Emphasise any previous roles where you managed teams or client relationships, as this is crucial for the Delivery Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to manage expectations and handle escalations.
Showcase Your Data Skills: Since the role involves reporting and insights, mention any experience you have with data analysis tools like Excel, PowerBI, or Tableau. Provide examples of how you've used data to drive improvements in past roles.
Highlight Communication Abilities: Given the importance of communication in this role, include specific examples of how you've successfully engaged with clients or stakeholders in previous positions. This will demonstrate your strong communication skills and emotional intelligence.
How to prepare for a job interview at Consilio LLC
✨Showcase Your Administrative Skills
As a Delivery Manager, strong administrative skills are crucial. Be prepared to discuss your experience in managing projects and processes, and how you've successfully handled similar responsibilities in the past.
✨Demonstrate Your Client Engagement Abilities
This role involves building trusted relationships with clients. Share examples of how you've effectively managed client expectations and resolved escalations in previous roles to highlight your interpersonal skills.
✨Highlight Your Data Management Experience
Since reporting and data insights are key aspects of this position, be ready to talk about your experience with data analysis tools like Excel or PowerBI. Discuss how you've turned raw data into actionable insights in your past roles.
✨Emphasise Your Team Management Skills
You'll be managing a team of legal professionals, so it's important to convey your leadership style. Share specific instances where you've motivated a team, managed workloads, and ensured that everyone was aligned with project goals.
