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For Companies At a Glance
- Tasks: Troubleshoot and resolve complex application issues in a dynamic tech environment.
- Company: Join Consilio LLC, a leader in eDiscovery systems with a global support team.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Be the technical expert and make a real impact on innovative applications.
- Qualifications: Experience in technical support, application engineering, and containerized environments.
- Other info: Collaborative team atmosphere with 24/7 support model and excellent career advancement.
The predicted salary is between 28800 - 48000 £ per year.
As a key member of our Global Support Services team, you'll be the technical expert for our critical eDiscovery systems, including industry-leading applications and our unique internal solutions. This role requires strong troubleshooting skills, independent problem solving within complex, distributed systems, and a solid grasp of modern containerized environments and observability tools. You'll work independently and collaboratively on a global team, ensuring stable, performant applications and continuous improvement.
Responsibilities
- Troubleshoot and resolve complex application issues across various layers, from web and application servers to databases and containerized environments like Docker and Kubernetes.
- Investigate logs and system behaviour, pulling data from pods and containers using tools like kubectl, event viewer, and central logging platforms.
- Monitor application health, performance, and availability leveraging observability platforms like Grafana and Kibana.
- Test and interact with API endpoints, documenting and validating their functionality using tools like Swagger/OpenAPI and Postman.
- Respond to support tickets promptly within defined SLAs, providing clear, timely updates and effective solutions to keep our users happy.
- Collaborate closely with cross‑functional teams, including Data Operations, Project Management, DBA, Infrastructure, to triage issues and drive systemic improvements.
- Automate routine tasks and build helpful support utilities using scripting and query language skills (PowerShell, Bash, T‑SQL, Python).
- Create and maintain clear, concise documentation for troubleshooting steps, configurations, and best practices.
- Participate in after-hours testing and support rotations as part of our 24/7 global support model.
Qualifications
- Proficient with basic to intermediate T‑SQL query writing and performance tuning on SQL Server.
- Hands‑on experience with Docker and Kubernetes, including pod management and log retrieval.
- Skilled in interacting with and testing RESTful APIs using Swagger/OpenAPI and Postman.
- Familiarity with Elasticsearch for log aggregation, indexing, and querying.
- Good understanding of monitoring and visualization concepts; experience with Grafana.
- Automation-first mindset, can streamline tasks; PowerShell experience is a plus.
- Skilled with Event Viewer, IIS Manager, SQL Server Management Studio, Linux command‑line tooling, and container‑CLI utilities (kubectl, docker).
Minimum Education Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
Minimum Experience Requirements
- 4+ years in technical support or application engineering roles.
Engineer, Application Support in City of London employer: Consilio LLC
Contact Detail:
Consilio LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer, Application Support in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving Docker, Kubernetes, or any automation scripts you've built. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on troubleshooting scenarios. Be ready to discuss how you've tackled complex application issues in the past, and don’t forget to highlight your experience with observability tools like Grafana and Kibana.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Engineer, Application Support in City of London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise in troubleshooting and application support. We want to see how your experience with Docker, Kubernetes, and T-SQL can shine through in your application!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your past experiences and how they relate to the role. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consilio LLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Docker, Kubernetes, and T-SQL. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about complex application issues you've resolved. Highlight your thought process and the steps you took to troubleshoot and fix the problems. This will demonstrate your independent problem-solving abilities, which are crucial for this role.
✨Familiarise Yourself with Observability Tools
Since monitoring application health is key, make sure you know how to use tools like Grafana and Kibana. If you have experience with them, be ready to discuss how you've leveraged these platforms to improve application performance or resolve issues.
✨Practice API Testing Scenarios
Get comfortable with tools like Postman and Swagger/OpenAPI. You might be asked to walk through how you would test an API endpoint, so having a few scenarios in mind will help you shine during the interview.
