At a Glance
- Tasks: Lead a customer service team and manage office operations in a dynamic environment.
- Company: Join ConservAqua, a growing water retailer focused on innovative solutions.
- Benefits: Competitive salary, private healthcare, free parking, and generous annual leave.
- Other info: Opportunity for career growth in a fast-paced, supportive workplace.
- Why this job: Make a real impact by enhancing customer satisfaction and driving operational efficiency.
- Qualifications: Experience in team management, excellent communication skills, and a proactive approach.
The predicted salary is between 35000 - 40000 £ per year.
Location: Leatherhead
Salary: £35k - £40k
Job Type: Permanent, Full Time, Hybrid
About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.
About the role: This role will be responsible for ensuring the team consistently delivers high standards in service delivery, performance management and guidance, and internal processes. Your duties will include:
- Line manage the customer service team, providing leadership, coaching and performance management.
- Manage the recruitment, onboarding and training of new team members, including probation reviews.
- Foster a culture of accountability, ownership and customer-focused service.
- Oversee the smooth day-to-day running of the office.
- Identify and implement process improvements to enhance efficiency and reduce errors.
- Ensure compliance with company HR policies relating to holidays, absence, lateness and rota management.
- Maintain accurate documentation and ensure appropriate follow-up of performance and conduct matters.
- Work collaboratively across the business with a flexible, proactive and solution-focused approach.
- Coordinate IT and telephony requirements, including equipment orders, installations, and joiner/leaver processes, liaising with suppliers and resolving issues where required.
- Manage the company's fleet of vehicles.
- Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid and up to date.
- Oversee company credit card administration and ensure compliance with internal procedures.
About you: To succeed in this role, you should possess the following skills and experience:
- Proven experience managing and developing teams, including recruitment and performance management.
- Excellent communication, leadership and interpersonal skills.
- Highly organised, with a proactive, solution-focused approach.
- Experience of office or facilities administration.
- Able to work under pressure, prioritise competing demands and confidently manage stakeholder expectations.
What we offer: Free on-site parking, Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits, 20 days annual leave plus.
Customer Service & Office Manager in London employer: ConservAqua
At ConservAqua, we pride ourselves on being an excellent employer by fostering a supportive and innovative work culture in Leatherhead. Our hybrid working model, comprehensive benefits including private healthcare and a generous holiday allowance, alongside ample training and development opportunities, ensure that our employees thrive both personally and professionally. Join us to make a meaningful impact in the water retail sector while enjoying a rewarding career with a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Office Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ConservAqua. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ConservAqua before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Office Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ConservAqua:Your cover letter is your chance to shine! Tell us why you want to work at ConservAqua specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ConservAqua!
How to prepare for a job interview at ConservAqua
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
