At a Glance
- Tasks: Lead hotel operations to exceed guest satisfaction and revenue targets.
- Company: Conrad London St James, a top luxury hotel in the heart of London.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Exciting opportunity in a finalist hotel for best Group Hotel.
- Why this job: Join a prestigious hotel and make a real impact on guest experiences.
- Qualifications: Degree in Hotel Management and strong leadership skills required.
The predicted salary is between 80000 - 100000 € per year.
Conrad London St James is in the centre of London and one of Hilton's three Luxury Brands reflecting modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year's most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of:
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
What will I be doing? As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
- Accountable and resilient
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
About Conrad St James: Conrad London St James is now a finalist at the Cateys for best Group Hotel (the Oscars of UK Hospitality!). We are in the heart of London between Buckingham Palace and Houses of Parliament and one of Hilton's three Luxury Brands reflecting modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
Director of Operations in London employer: Conrad St James
Conrad London St James is an exceptional employer, offering a vibrant work culture in the heart of Westminster, where luxury meets modern hospitality. Employees benefit from comprehensive career development opportunities, competitive compensation, and the chance to be part of exciting new outlets like The Blue Boar Pub and The Pem, all while working in one of the top-rated hotels globally. Join us to thrive in an environment that values excellence, teamwork, and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the hotel’s values and recent news. Show us you’re genuinely interested in Conrad London St James and how you can contribute to its success. Tailor your answers to reflect their commitment to excellent service.
✨Tip Number 3
Practice your leadership stories! As a Director of Operations, you’ll need to demonstrate your ability to lead teams effectively. Share specific examples of how you’ve motivated teams and exceeded targets in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Conrad team and ready to embrace the luxury service standards they uphold.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the opportunity to lead operations at Conrad London St James!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in hotel management and operations. We love seeing how your background aligns with our values and the specific requirements of the Director of Operations role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Conrad London St James.
How to prepare for a job interview at Conrad St James
✨Know Your Stuff
Before the interview, dive deep into the Conrad London St James and its operations. Familiarise yourself with their recent projects, like The Blue Boar Pub and The Hedgerow. This shows you’re genuinely interested and can speak knowledgeably about their offerings.
✨Showcase Your Leadership Skills
As a Director of Operations, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and develop Heads of Department to meet and exceed targets.
✨Be Ready for Financial Discussions
Brush up on your budgeting and revenue management skills. Be prepared to discuss how you’ve managed budgets and forecasted results in previous roles. This will demonstrate your strong commercial acumen, which is key for this position.
✨Engage with Guest Experience
Understand the importance of guest feedback in the hospitality industry. Prepare to discuss how you’ve used guest insights to improve service delivery and enhance customer satisfaction. This aligns perfectly with the hotel’s commitment to excellence.
