At a Glance
- Tasks: Lead the night team to ensure exceptional guest experiences and smooth operations.
- Company: Join the UK's #1 Great Place to Work 2026, Conrad London St James.
- Benefits: Annual salary of £37,110, global travel programme, and meals on duty.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a fabulous team in a luxury hotel environment.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 37110 - 37110 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Annual Salary of £37,110 plus incentives for upsells
- A global travel program for team members
- Meals whilst on duty
- To be part of a fabulous team
The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms. Our outlets offer team members the opportunity to be part of exciting food and drink concepts while delivering the standards of luxury service that Conrad is renowned for:
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
The Role: A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
What are we looking for?
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Travel:
- St James Park Tube Station- District & Circle Line - across the road
- Westminster Tube Station- Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
Night Manager in Slough employer: Conrad London St. James
Conrad London St James is not just a workplace; it's a vibrant community where excellence in service meets a supportive and rewarding environment. As part of Hilton's luxury brand, team members enjoy competitive salaries, global travel opportunities, and a culture that prioritises personal growth and collaboration. Located in the heart of Westminster, employees benefit from being part of a prestigious hotel renowned for its exceptional service and innovative dining experiences, making it an ideal place for those seeking a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Conrad London St James on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, dining options, and unique selling points. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've successfully managed teams or resolved issues in high-pressure situations. They want to see that you can handle the night shift with confidence!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is key for a Night Manager role.
We think you need these skills to ace Night Manager in Slough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application:Make sure to customise your application for the Night Manager role. Highlight your relevant experience in Front Office supervision and any specific skills that match what we're looking for. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Conrad London St. James
✨Know the Hotel Inside Out
Before your interview, make sure you research Conrad London St James thoroughly. Familiarise yourself with their services, dining options, and unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous experience where you've successfully led a team or resolved conflicts. Highlighting these skills will reassure the interviewers that you're ready for the role.
✨Master the Art of Upselling
Upselling is key in the hospitality industry. Think of ways you can promote hotel services and facilities during the interview. Share any past experiences where you successfully upsold products or services, as this will illustrate your ability to maximise revenue.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responses to potential situations you might face as a Night Manager, such as handling guest complaints or emergencies. This will help you think on your feet and demonstrate your readiness for the role.
