At a Glance
- Tasks: Prepare and deliver room service orders with a smile, ensuring guest satisfaction.
- Company: Join the UK's #1 Great Place to Work 2026, Conrad London St James.
- Benefits: Earn £13.26/hour plus tips, enjoy meals on duty, and be part of a fabulous team.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Experience luxury hospitality and develop your skills in a top-rated hotel.
- Qualifications: Previous experience in hospitality and excellent communication skills are a plus.
The predicted salary is between 30000 - 35000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Hourly rate: £13.26 /hour plus an expected average annual service charge likely to be between £4,500 - £5,000
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms, offers its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for:
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service
Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
As a Room Service Waiter you are responsible for:
- Preparing orders
- Setting tables and trays according to type of food ordered and the hotel's service standards
- Delivering items to guest rooms in an attentive and efficient manner
- Ensuring excellent quality service as per the Hotel Standard operating procedure
- Recording order details in an electronic system or writing them on a receipt
- Collecting payment for room service orders from guests upon delivery of food and beverages
- Checking in with guests to ensure satisfaction with each food course and/or beverages
- Cleaning and removing the trolleys/trays from guest rooms and corridor
What are we looking for?
- Previous experience in a similar role
- Effective management skills
- Negotiation and influencing skills
- Positive attitude
- Excellent communication skills
- Ability to work under pressure
- Good grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within the hospitality industry
Travel:
- St James Park Tube Station - District & Circle Line - across the road
- Westminster Tube Station - Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
Room Service Waiter employer: Conrad London St. James
At Conrad London St James, we pride ourselves on being a top employer, recognised as the UK's #1 Great Place to Work 2026. Our vibrant work culture fosters teamwork and excellence, offering competitive pay, global travel opportunities, and delicious meals while on duty. Located in the heart of Westminster, our hotel provides unique dining experiences and luxurious service, ensuring that every team member can thrive and grow in their hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Waiter
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Conrad London St James and its unique offerings. This will help you stand out during interviews, as you can show genuine interest in their food and drink concepts.
✨Tip Number 2
Practice your communication skills! As a Room Service Waiter, you'll need to interact with guests regularly. Role-play scenarios with friends or family to boost your confidence and ensure you're ready to provide that excellent service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can offer insider tips about the application process and what it’s really like to work at Conrad London St James.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Room Service Waiter
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Room Service Waiter and how your experience aligns with our needs.
Show Off Your Experience:When writing your application, highlight any previous experience in hospitality or similar roles. We love to see how you've handled customer service and worked under pressure, so don’t hold back!
Be Yourself:Let your personality shine through in your application! We’re looking for team members with a positive attitude and excellent communication skills, so make sure your unique voice comes across.
Apply Through Our Website:To make things easier for us both, apply directly through our website. It’s straightforward and ensures your application goes straight to the right place. We can’t wait to hear from you!
How to prepare for a job interview at Conrad London St. James
✨Know the Hotel Inside Out
Before your interview, take some time to research Conrad London St James. Familiarise yourself with their dining outlets, service standards, and overall ethos. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality. Highlight specific situations where you provided excellent service or handled difficult guests. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Communication Skills
As a Room Service Waiter, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions.
✨Dress to Impress
First impressions matter! Dress smartly and maintain good grooming standards that reflect the luxury service of the hotel. This shows that you understand the importance of presentation in the hospitality industry.
