At a Glance
- Tasks: Manage hire fleet and ensure top-notch customer service.
- Company: Join Conquip Engineering, a leader in construction innovation.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Other info: Fast-paced environment with a focus on customer satisfaction.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Strong teamwork, communication, and problem-solving skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Alton, Hampshire (GU34)
Hours: Monday-Friday, 7:30am-5:00pm
Salary: £30,000-£32,000 per annum
About Us
Conquip Engineering Group is a leading innovator in the construction and engineering sectors, known for high standards, reliable service, and strong customer relationships. We work closely with major contractors across the industry and take pride in delivering quality, innovation, and a great customer experience.
Main Purpose of the Role
The Hire Desk Executive will be responsible for managing the hire fleet and ensuring customer expectations are met. This role requires close collaboration with the Customer Service Executive Team to ensure timely and accurate order processing and despatch.
Primary Roles and Responsibilities:
- Process and respond to all hire desk queries.
- Manage the stock system and distribution of products between depots.
- Efficiently manage the following tasks:
- Scheduling of large deliveries
- Processing of off-hire requests
- Liaising with customers for off-hire requests and booking details
- Recording and forwarding of customer complaints to relevant departments
- Maintaining and updating records of sales-to-hire conversions
- Maintaining minimum hire stock levels for all depots
- Following up on all FOC hires to maintain the 1-week trial
- Arranging 6-monthly hire exchanges/swap-outs
- Tracking and updating all test certificates for the hire fleet
- Sending out weekly live hire reports to customers
- Processing goods-in for all off-hire stock following yard inspections
- Communicating with operations for lead times and stock inquiries
- Handling queries from warehouse, yard, and transport staff
- Liaising with Transport for all site bookings
Provide exceptional customer service by:
- Identifying when a gift is suitable for a customer
- Demonstrating genuine care for the customer
- Displaying strong attention to detail in all aspects of your interactions.
KPI's
- Efficient processing of orders and work-flow
- High levels of customer satisfaction (NPS score)
- Timely and complete delivery of orders, with prompt communication to operations
- Effective solutions for both the team and customers
- Maintaining a positive Conquip brand image
- Optimal hire fleet utilisation
Basic Skills Required
- Teamwork
- Strong planning and organisational skills
- Clear communication
- Problem-solving abilities
- Time-management skills
Key Personality Traits Required
- Ability to work efficiently under pressure
- Accuracy and keen attention to detail
- Excellent written and verbal communication skills
- A "can-do" and solutions-oriented attitude in a fast-paced environment
- Positive mindset and high performance
- Alignment with Conquip's 5 core values
Please apply directly to this advert for immediate consideration, or reach out to our Head of Recruitment for further information.
Team Conquip
Hire Desk Executive employer: Conquip Engineering Group
Conquip Engineering Group is an excellent employer that values its employees by fostering a supportive and dynamic work culture in Alton, Hampshire. With competitive salaries and a commitment to employee growth, we offer opportunities for skill development and career advancement within our busy production environment. Join us for a rewarding experience where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conquip Engineering Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conquip Engineering Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conquip Engineering Group:Your cover letter is your chance to shine! Tell us why you want to work at Conquip Engineering Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conquip Engineering Group!
How to prepare for a job interview at Conquip Engineering Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
