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- Tasks: Manage hire fleet and ensure top-notch customer service.
- Company: Join Conquip Engineering, a leader in construction innovation.
- Benefits: Competitive salary, supportive team, and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Strong teamwork, communication, and problem-solving skills required.
- Other info: Fast-paced environment with a focus on customer satisfaction.
The predicted salary is between 30000 - 32000 £ per year.
Location: Alton, Hampshire (GU34)
Hours: Monday-Friday, 7:30am-5:00pm
Salary: £30,000-£32,000 per annum
About Us
Conquip Engineering Group is a leading innovator in the construction and engineering sectors, known for high standards, reliable service, and strong customer relationships. We work closely with major contractors across the industry and take pride in delivering quality, innovation, and a great customer experience.
Main Purpose of the Role
The Hire Desk Executive will be responsible for managing the hire fleet and ensuring customer expectations are met. This role requires close collaboration with the Customer Service Executive Team to ensure timely and accurate order processing and despatch.
Primary Roles and Responsibilities:
- Process and respond to all hire desk queries.
- Manage the stock system and distribution of products between depots.
- Efficiently manage the following tasks:
- Scheduling of large deliveries
- Processing of off-hire requests
- Liaising with customers for off-hire requests and booking details
- Recording and forwarding of customer complaints to relevant departments
- Maintaining and updating records of sales-to-hire conversions
- Maintaining minimum hire stock levels for all depots
- Following up on all FOC hires to maintain the 1-week trial
- Arranging 6-monthly hire exchanges/swap-outs
- Tracking and updating all test certificates for the hire fleet
- Sending out weekly live hire reports to customers
- Processing goods-in for all off-hire stock following yard inspections
- Communicating with operations for lead times and stock inquiries
- Handling queries from warehouse, yard, and transport staff
- Liaising with Transport for all site bookings
Provide exceptional customer service by:
- Identifying when a gift is suitable for a customer
- Demonstrating genuine care for the customer
- Displaying strong attention to detail in all aspects of your interactions.
KPI's
- Efficient processing of orders and work-flow
- High levels of customer satisfaction (NPS score)
- Timely and complete delivery of orders, with prompt communication to operations
- Effective solutions for both the team and customers
- Maintaining a positive Conquip brand image
- Optimal hire fleet utilisation
Basic Skills Required
- Teamwork
- Strong planning and organisational skills
- Clear communication
- Problem-solving abilities
- Time-management skills
Key Personality Traits Required
- Ability to work efficiently under pressure
- Accuracy and keen attention to detail
- Excellent written and verbal communication skills
- A "can-do" and solutions-oriented attitude in a fast-paced environment
- Positive mindset and high performance
- Alignment with Conquip's 5 core values
Please apply directly to this advert for immediate consideration, or reach out to our Head of Recruitment for further information.
Team Conquip
Hire Desk Executive employer: Conquip Engineering Group
Contact Detail:
Conquip Engineering Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Executive
✨Tip Number 1
Network like a pro! Reach out to people in the construction and engineering sectors, especially those who work at Conquip. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Conquip's values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about delivering quality and innovation.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We love candidates who can demonstrate a 'can-do' attitude and strong attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get noticed. Plus, it shows us you’re serious about joining Team Conquip and ready to dive into the hire desk role.
We think you need these skills to ace Hire Desk Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Executive role. Highlight relevant experience and skills that match the job description, like customer service and teamwork. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Conquip. Share specific examples of how you've demonstrated strong communication and problem-solving skills in previous roles.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we’ll be able to review your application faster. Don’t miss out on the opportunity to join Team Conquip!
How to prepare for a job interview at Conquip Engineering Group
✨Know the Company Inside Out
Before your interview, take some time to research Conquip Engineering Group. Understand their values, recent projects, and what sets them apart in the construction and engineering sectors. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Hire Desk Executive, exceptional customer service is key. Prepare examples from your past experiences where you demonstrated strong communication and problem-solving skills. Highlight how you’ve gone above and beyond to meet customer expectations.
✨Demonstrate Your Organisational Skills
This role requires strong planning and organisational abilities. Be ready to discuss how you manage multiple tasks efficiently, especially under pressure. You could share specific tools or methods you use to stay organised and ensure timely order processing.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
