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- Tasks: Provide top-notch IT support and enhance technology systems for a leading engineering company.
- Company: Join Conquip Engineering Group, a key player in the construction industry.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real impact on IT operations and contribute to exciting tech projects.
- Qualifications: 3+ years in IT support, strong Microsoft 365 knowledge, and excellent communication skills.
- Other info: Dynamic work environment with a focus on continuous improvement and career development.
The predicted salary is between 37000 - 40000 £ per year.
Location: Alton, Hampshire (Office Based)
Salary: £37,000 – £40,000 per annum
Hours: Monday – Friday, 07:30 – 17:00
Start Date: ASAP (handover period planned)
About the Role
Conquip Engineering Group is seeking an experienced 2nd Line IT Support Technician to join our Technology team at our head office in Alton. Reporting directly to the Business Systems Manager, you will be instrumental in supporting the day-to-day IT operations while actively contributing to infrastructure enhancements and technology projects. This role extends beyond traditional service desk duties, involving system improvements, infrastructure upgrades and technical projects such as server migrations, network configuration changes and communications system enhancements. You will provide support to colleagues across head office, depots and remote sites, ensuring the business operates with reliable, secure and effective technology.
Key Responsibilities
- Deliver high-quality IT support to users on-site and remotely
- Manage and resolve escalated service desk tickets and complex technical issues
- Record, track and document incidents through to resolution
- Prioritise incidents and requests to ensure SLA compliance
- Install, configure and maintain hardware and software systems
- Support new starter and leaver processes, including device setup and access configuration
- Provide basic IT guidance and support to employees as required
- Conduct preventative maintenance activities and system health checks
- Assist in managing security tools such as antivirus, email filtering and web filtering in collaboration with external IT partners
- Maintain and support network infrastructure, including wireless networks and remote access services
- Assist with data backup, restoration and disaster recovery procedures
- Maintain strong working relationships with third-party technology suppliers
- Support IT infrastructure upgrades and system improvements
- Contribute to business technology and systems projects
Technology Environment
You will work with a diverse range of technologies including:
- Microsoft 365 (Exchange, OneDrive, SharePoint)
- Active Directory & Azure Active Directory
- Windows Server environments (2016, 2019, 2022)
- Hyper-V virtualisation
- Networking technologies including DNS, DHCP, VPN, LAN and WAN
- Network hardware such as firewalls, switches, routers and printers
- Desktop and laptop support
- VoIP telephony systems
Experience & Skills Required
- Minimum of 3 years’ experience in an IT support role
- Strong knowledge of Microsoft 365 environments
- Experience supporting Windows operating systems on servers and workstations
- Good understanding of Active Directory and Azure Active Directory
- Experience administering Windows Server environments
- Knowledge of network troubleshooting and infrastructure support
- Experience supporting desktop and laptop hardware
- Ability to manage and prioritise multiple support requests effectively
- Strong communication and interpersonal skills
- Excellent written and spoken English
- Highly self-motivated with the capability to work independently and collaboratively within a team
Desirable Qualifications
- Microsoft 365 Certified: Enterprise Administrator Expert
- Azure experience including AZ-104 certification
- Relevant IT degree or equivalent industry experience
Personal Attributes
- Strong interest in IT systems, infrastructure and business technology
- Analytical and methodical problem-solving approach
- Clear, professional and effective communication skills
- Ability to prioritise workload efficiently
- Comfortable working independently or as part of a team
- Professional and respectful when supporting internal users
- Willingness to contribute to projects and continuous business improvements
Why Join Conquip?
Conquip Engineering Group is a leading UK manufacturer providing engineered equipment to major construction and infrastructure projects across the country. Joining our team means becoming part of a business that values technology, reliability and continuous improvement, where IT plays a pivotal role in supporting operational excellence throughout the company.
To be considered for this key vacancy within our group, please apply directly to this advert, or reach out to our Head of Recruitment for further information.
We look forward to meeting you, Team Conquip
2nd Line IT Support Technician employer: Conquip Engineering Group
Contact Detail:
Conquip Engineering Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who might know someone at Conquip. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of Microsoft 365 and Windows Server environments. We want you to shine when discussing your experience with troubleshooting and system improvements.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled complex technical issues in the past. We love hearing about real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Team Conquip.
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Technician role. Highlight your relevant experience with Microsoft 365, Windows Server, and any network troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves supporting colleagues across various sites, strong communication is key. Make sure your application reflects your ability to communicate clearly and effectively, both in writing and verbally. We love candidates who can convey technical information in an understandable way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Conquip Engineering Group!
How to prepare for a job interview at Conquip Engineering Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server environments, and network troubleshooting. Be ready to discuss specific experiences where you've resolved complex technical issues or contributed to infrastructure improvements.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and methodical approach to problem-solving. Think of situations where you had to prioritise multiple support requests and how you managed to keep everything running smoothly.
✨Communicate Clearly and Professionally
Since this role involves supporting colleagues across various sites, practice articulating your thoughts clearly. Use examples from your past roles to demonstrate your strong communication skills and how you’ve effectively interacted with users.
✨Demonstrate Your Team Spirit
Conquip values collaboration, so be ready to discuss how you work within a team. Share instances where you contributed to projects or supported your colleagues, showing that you're not just a lone wolf but a team player who enhances the overall IT environment.