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- Tasks: Provide top-notch technical support to clients via email, phone, and onsite.
- Company: Join Conquest Wildman, a fast-growing IT solutions provider in the UK.
- Benefits: Enjoy a competitive salary, 22 days holiday, and hybrid working options.
- Why this job: Shape your future in a supportive environment while solving real tech challenges.
- Qualifications: Experience in IT support and a passion for outstanding customer service.
- Other info: Ample training opportunities and a friendly office atmosphere await you.
The predicted salary is between 25000 - 30000 £ per year.
Conquest Wildman is a fast-growing provider of Modern Workplace and IT managed solutions to UK businesses. We provide a full suite of solutions comprising of on-premises, hybrid and cloud hosting, Microsoft 365 & Azure migration services, cyber security, networking, telephony, and compliance services.
You will be joining a business which is currently going through a significant growth phase and will become part of a team who truly care for their customers.
Focus of the role
Conquest Wildman have an opportunity for experienced and motivated 2nd Line Support Engineer. This role will provide email, telephone, and onsite based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. This is a customer facing role, so your approach towards tackling something you have not encountered before needs to be extremely positive and demonstrate a can-do attitude.
Why Conquest?
- The opportunity to shape your own future
- Ability to progress within a fast-growing MSP
- Competitive salary (£30K – £35K) depending on experience
- 22 days holiday + Bank Holidays
- Phone & Home Internet Contribution
- Hybrid working (Dependent on experience)
- Friendly atmosphere
- Lovely office location
- Ample training opportunities
Job requirements
Our ideal person will be an experienced Support Engineer ideally from a Managed Service Provider background, but this isn’t essential. A passion for IT and providing outstanding customer service is essential.
- Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers.
- Be that friendly figure for our customers we have become so known for.
- Providing technical support for software and hardware issues.
- Managing the timely resolution of open calls and call actions across all customers.
- Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems.
- 'Hands-on' problem-solving approach; solving problems within SLA timeframes.
- On occasion provide on-site support for customers as and when required.
- Must have a valid UK driving license and live within reasonable commuting distance to our office.
- Great written and oral communication.
- Living in or close to Bedfordshire is ideal.
Ideal experience & opportunities we can offer
- Windows 10 / 11 setup / troubleshooting
- MacOS setup / troubleshooting
- Windows Server
- Microsoft 365 Productivity Apps
- Microsoft Defender for Business (365 & Endpoint)
- Good understanding of networking
- General Cyber Security best practices
Our Interview Process
We understand that it is nice to know what the recruitment journey looks like before you embark on it. If we feel like you could be a good fit for the team, we have a 3-stage interview process.
- Stage 1 – Microsoft Teams Screening Interview: This stage is a brief call to obtain a better understanding of your current experience, qualifications and aspirations. It is also an opportunity for you to find out more about us and the role we have available.
- Stage 2 – Technical & Scenario Based Interview: There will be technical and scenario-based questions and exercises relevant to your experience level with a particular focus on Microsoft 365 technologies.
- Stage 3 – Meet the Management: At this stage, candidates meet with members of the management team for a more in-depth conversation. The goal is to understand who you are beyond your technical skills—your values, working style, and how you collaborate with others.
Due to the nature of this role, you must have a valid driving license and minimum 2 years experience to be considered.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
IT Support Engineer in London employer: Conquest Wildman
Contact Detail:
Conquest Wildman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Get to know the company before your interview! Research Conquest Wildman, their services, and their culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting Windows, MacOS, and Microsoft 365. Being able to demonstrate your problem-solving abilities during the technical interview will set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Since this role is customer-facing, be ready to share examples of how you've gone above and beyond for clients in the past. A positive attitude can make all the difference!
✨Tip Number 4
Don’t forget to ask questions! When you meet the management team, have a few thoughtful questions prepared. This shows you're engaged and helps you determine if Conquest Wildman is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding customer service and solving technical issues.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific technologies you've worked with, like Microsoft 365 or networking, to show us you’re the right fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Conquest Wildman
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MacOS, and Microsoft 365. Be prepared to discuss troubleshooting techniques and share examples of how you've resolved similar issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your ability to provide exceptional service. Think of specific instances where you've gone above and beyond for a customer. Highlight your positive attitude and willingness to tackle challenges, as this aligns perfectly with what Conquest Wildman values.
✨Prepare for Scenario-Based Questions
Expect technical and scenario-based questions during the interview. Practice answering questions related to networking and end-user troubleshooting. You might be asked to solve a problem on the spot, so consider running through some common scenarios beforehand to build your confidence.
✨Be Yourself in the Management Meet
When you meet the management team, focus on showcasing your personality and values. They want to see if you fit into their culture, so be genuine and open about your working style and ambitions. Prepare thoughtful questions about the company’s vision and leadership to show your interest and engagement.
