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- Tasks: Provide top-notch technical support for Microsoft technologies and networking solutions.
- Company: Join Conosco, a leader in tech and business communications.
- Benefits: Competitive salary, career growth, and hands-on experience in a dynamic environment.
- Why this job: Be part of a fast-paced team and make a real difference for clients.
- Qualifications: Must have relevant IT certifications and experience in supporting Windows OS.
- Other info: Exciting opportunity to work with cutting-edge technology and develop your skills.
The predicted salary is between 28800 - 43200 £ per year.
Conosco is an industry-leading technology and business communications organisation helping our customers to navigate digital and workplace transformation. We provide a holistic portfolio of solutions that cover IT, Cyber Security as well as Business Communications.
Our rapidly growing Onsite Support team is looking for an enthusiastic and highly motivated engineer. If you are an IT professional who is keen to rise to the challenge of working in a fast-paced MSP then we would love to meet you! This is an Onsite Support Engineer role and you will be required to travel to our clients' site daily.
Job Responsibilities- Providing technical support for Microsoft related technologies: Windows Desktop, Windows Server, Microsoft Exchange.
- Providing technical support for networking connectivity, routers, switches, and firewalls.
- Providing technical support for MacOS and iOS devices.
- Providing technical support for other handheld devices and peripherals.
- Providing technical support for cloud-based applications, such as G-Suite, Office 365, Egnyte, and Box. With these applications, engineers should make use of the support provided by the Vendor.
- Providing technical support for 3rd party applications such as Sage, Salesforce, and SAP. For these applications, the engineer should be logging cases with the Vendor on behalf of the client/user and keeping them in the loop on the progress.
- Prompt and accurate updating of cases after carrying out work.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
- Liaising with 3rd parties to resolve hardware and software issues.
- Experience in supporting Windows OS and applications.
- Good understanding and working knowledge of Exchange, either on-prem or the online version.
- Good understanding of networking, DNS, DHCP, NAT & Subnetting.
- A proven ability to quickly and methodically resolve technical and user-related issues.
- Previous experience working with an MSP.
- Hold at least 1 relevant certification (Cisco, Microsoft, or CompTIA).
- Very strong knowledge and experience of using the Microsoft 365 application stack.
- Experience in mixed environments, specifically with Active Directory and Azure AD.
Onsite Support Engineer United Kingdom employer: Conosco Group Ltd
Contact Detail:
Conosco Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer United Kingdom
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft technologies and networking, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows, networking, and cloud applications. Practise explaining your thought process when troubleshooting issues, as this will show your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic engineers like you. Plus, it’s a direct line to us, so you’ll be at the forefront of our hiring process.
We think you need these skills to ace Onsite Support Engineer United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite Support Engineer role. Highlight your experience with Microsoft technologies, networking, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Your Enthusiasm: In your cover letter, let your passion for IT shine through! We love seeing candidates who are excited about the opportunity to work in a fast-paced environment like ours. Share why you’re keen to join our team at Conosco.
Be Specific About Your Experience: When detailing your past roles, be specific about the technical support you've provided. Mention any experience with Windows Desktop, Exchange, or cloud-based applications. We want to know exactly what you can bring to the table!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Conosco Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking concepts, and cloud applications. Be ready to discuss your experience with Windows Desktop, Exchange, and any relevant certifications you hold. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your ability to think on your feet and handle challenges effectively, which is crucial for an Onsite Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be liaising with clients and third parties, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills—how you keep customers informed and manage expectations. This will highlight your customer service abilities, which are just as important as your technical skills.
✨Research Conosco and Its Culture
Take some time to learn about Conosco's values and the services they offer. Understanding their approach to digital transformation and workplace solutions will help you align your answers with their mission. Plus, it shows genuine interest in the company, which can set you apart from other candidates.
