SysOps Team Lead in London

We are seeking a dynamic and forward-thinking Team Leader to lead a technical team in delivering exceptional managed services. This role blends leadership, technical expertise and strategic innovation with a strong focus on security, automation and systems administration. The ideal candidate will drive operational excellence, foster a culture of continuous improvement and implement cutting‑edge solutions that enhance service delivery and client satisfaction. If you thrive in a fast‑paced managed services environment and have a passion for innovation and secure, scalable infrastructure, we want to hear from you.

Job responsibilities

• Identify and implement innovative solutions to improve service delivery and reduce manual effort.
• Champion the use of emerging technologies and best practices across both Conosco and client environments.
• Collaborate with internal stakeholders to align technical initiatives with business goals.
• Security Oversight: Ensure compliance with security standards and frameworks (e.g., Microsoft best practice, CIS, NIST). Oversee vulnerability management in terms of patching and incident response. Work closely with SOC teams to remediate and maintain a secure client environment.
• Automation & Tooling: Design and implement automation workflows using PowerShell, Python, Ansible, or RMM platforms. Optimise toolset processes (e.g. n‑Able, Acronis, Mimecast, Intune, Microsoft MDE, BitDefender, Qualys, Meraki, etc.) for efficiency and scalability. Drive proactive monitoring and self‑healing systems.
• Systems Administration: Manage servers, Active Directory (Entra), M365 and cloud platforms (Azure/AWS). Ensure system reliability, patching and performance optimisation. Act as a technical escalation point for complex issues.
• Reporting & Metrics: Define and track meaningful team KPIs that align to relevant departmental and company goals. Use data‑driven insights to improve team performance and client satisfaction. Develop custom dashboards and reports for internal toolsets for e.g. N‑Able. Use data analytics to identify trends, recurring issues and opportunities for automation or process improvement. Provide regular performance reports to leadership, highlighting achievements, risks and improvement plans.
• Lead and manage the SysOps team to ensure efficient and high quality service delivery. Conduct regular team and 1-2-1 meetings, provide feedback and support the professional development of team members. Set clear objectives and performance expectations for the team members. Promote a culture of innovation, accountability and continuous improvement.
• Escalations Management: Offer escalation support and guidance to team members and other employees. Resolve escalated IT support issues promptly and effectively. Ensure Service Level Agreements (SLAs) are consistently met. Ensure customer satisfaction by providing timely updates and solutions. Maintain clear and effective communication with internal (SOC, Consulting, Commercial, etc.) or external customers regarding the status of their escalated issues.
• Service Management: Develop and implement IT support strategies and plans within the respective IT Support areas. Ensure adherence to ITIL service management principles and best practices. Ensure adherence to IT best practices and maintain security protocols. Coordinate with other departments to understand their technology needs and implement solutions.
• Project Management: Manage IT support projects, ensuring they are completed on time and within budget. Prepare and present reports on the performance and activities of the IT support team. Keep up to date with the latest technology trends and advise on potential improvements. Identify areas for improvement in IT support processes and implement best practices. Collaborate with the broader support function, alongside other Support Team Leads, to coordinate strategic, operational, and tactical initiatives. Assign knowledge base ownership to team members to encourage documentation culture in line with continuous improvement.

Experience

• 5+ years in IT support or systems administration, with 2+ years in a leadership role.
• Strong technical skills and knowledge of IT systems, networks, and software.
• Deep knowledge of N‑Able is highly advantageous.
• Strong automation skills (PowerShell, Python, etc.).
• Deep understanding of cybersecurity principles and tools.
• Familiarity with cloud infrastructure (Azure, AWS) and hybrid environments.
• Microsoft Defender (Cloud, Endpoint, O365).
• Entra ID (Azure AD), Conditional Access and Identity Governance.
• Excellent organisational, communication and people skills.
• Ability to manage multiple tasks and projects simultaneously.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• ITIL Certification: Understanding of IT Service Management (ITSM) practices.
• Microsoft Security Operations Analyst (SC-200).
• CompTIA Security+ or equivalent.

Skills

• Passion for solving problems through technology.
• Problem‑solving and critical thinking.
• Focus on and ability to think laterally about customer and user experience.
• Technical proficiency in IT support Tools and systems (Incl. ITSM).
• Leadership and team management.
• Fully fluent in English (spoken and written), professional demeanour and personal/business integrity.

Step into a pivotal leadership role with Conosco’s SysOps team, where your expertise will directly drive operational excellence for our high‑growth, cloud‑first clients.