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- Tasks: Provide onsite technical support for Microsoft technologies and networking solutions.
- Company: Join Conosco, a leader in tech and business communications.
- Benefits: Competitive salary, career growth, and hands-on experience in a dynamic environment.
- Why this job: Be part of a fast-paced team and make a real difference for clients.
- Qualifications: Relevant IT certifications and experience in supporting Windows OS and applications.
- Other info: Exciting opportunities to work with cutting-edge technology and diverse clients.
The predicted salary is between 36000 - 60000 £ per year.
Conosco is an industry-leading technology and business communications organisation helping our customers to navigate digital and workplace transformation. We provide a holistic portfolio of solutions that cover IT, Cyber Security as well as Business Communications.
Our rapidly growing Onsite Support team is looking for an enthusiastic and highly motivated engineer. If you are an IT professional who is keen to rise to the challenge of working in a fast-paced MSP then we would love to meet you! This is an Onsite Support Engineer role and you will be required to travel to our clients' site daily.
Job Responsibilities- Providing technical support for Microsoft related technologies: Windows Desktop, Windows Server, Microsoft Exchange.
- Providing technical support for networking connectivity, routers, switches, and firewalls.
- Providing technical support for MacOS and iOS devices.
- Providing technical support for other handheld devices and peripherals.
- Providing technical support for cloud-based applications, such as G-Suite, Office 365, Egnyte, and Box. With these applications, engineers should make use of the support provided by the Vendor.
- Providing technical support for 3rd party applications such as Sage, Salesforce, and SAP. For these applications, the engineer should be logging cases with the Vendor on behalf of the client/user and keeping them in the loop on the progress.
- Prompt and accurate updating of cases after carrying out work.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
- Liaising with 3rd parties to resolve hardware and software issues.
- Experience in supporting Windows OS and applications.
- Good understanding and working knowledge of Exchange, either on-prem or the online version.
- Good understanding of networking, DNS, DHCP, NAT & Subnetting.
- A proven ability to quickly and methodically resolve technical and user-related issues.
- Previous experience working with an MSP.
- Hold at least 1 relevant certification (Cisco, Microsoft, or CompTIA).
- Very strong knowledge and experience of using the Microsoft 365 application stack.
- Experience in mixed environments, specifically with Active Directory and Azure AD.
Onsite Support Engineer United Kingdom in London employer: Conosco Group Ltd
Contact Detail:
Conosco Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer United Kingdom in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Onsite Support Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Microsoft technologies and networking. Share specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, shoot a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace Onsite Support Engineer United Kingdom in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite Support Engineer role. Highlight your experience with Microsoft technologies, networking, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Your Enthusiasm: In your cover letter, let your passion for IT and customer support shine through. We love seeing candidates who are genuinely excited about the opportunity to work in a fast-paced environment like ours!
Be Specific About Your Experience: When detailing your previous roles, be specific about the technologies you've worked with, especially those mentioned in the job description. This helps us understand your background and how you can contribute to our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Conosco Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking concepts, and cloud applications. Be ready to discuss your experience with Windows Desktop, Exchange, and any relevant certifications you hold. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your ability to think on your feet and handle challenges effectively, which is crucial for an Onsite Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be liaising with clients and third parties, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you keep customers informed about incident progress. This will highlight your customer service abilities, which are just as important as your technical skills.
✨Research Conosco and Its Culture
Take some time to learn about Conosco's values, mission, and the services they offer. Understanding their approach to digital transformation and workplace solutions will help you align your answers with what they're looking for. Plus, it shows genuine interest in the company, which can set you apart from other candidates.
