Account Manager United Kingdom

Conosco is an industry-leading technology and business communications organisation helping our customers to navigate digital and workplace transformation. We provide a holistic portfolio of solutions that cover IT, Cyber Security as well as Business Communications.

As an Account Manager at Conosco, you are responsible for nurturing and expanding customer relationships. Your primary goal is to ensure client retention and growth by identifying opportunities for upselling and cross-selling.

Job responsibilities

• Cultivate and maintain strong, long-term relationships with existing clients
• Communicate and collaborate effectively with internal teams to deliver a first-class customer experience
• Define and track key performance metrics (KPIs) to evaluate the success and health of client accounts.
• Achieve monthly sales targets
• Accurately record customer interaction through the CRM
• Develop and maintain account plans for key accounts
• Implement strategies to reduce client churn and enhance client loyalty.
• Be ultimately responsible for the retention of customer accounts and spend
• Manage the renewal process for all customer contracts and subscriptions
• Identify opportunities for upselling and cross-selling additional managed services to existing clients.
• Regularly assess and understand the evolving needs and goals of customers. Aligning Conosco\’s services with their business objectives
• Collaborate with the technical teams to develop and present tailored solutions to clients
• Ensure all retainer and Category A customers have a defined, documented road map, agreed with the customer
• Monitor and report on customer budgets and retainers
• Develop and maintain an accurate forecast
• Act ethically always, placing the success and well-being of our customers at the heart of everything we do

Tasks

Daily tasks

• Attend department stand-up
• Follow up on sales leads and client inquiries
• Review and manage client contracts and renewals
• Monitor client usage and identify upsell opportunities
• Develop and execute new client acquisition strategies
• Accurately record all customer interaction through CRM (Hubspot)
• Prepare daily sales and performance reports.
• Align sales activities with marketing campaigns where possible
• Expand relationships within your client base

Weekly tasks

• Conduct sales pipeline reviews and forecast meetings
• Hold client meetings to discuss service satisfaction and identify additional needs
• Update CRM with client interactions and sales activities
• Review and optimise pricing models for clients
• Attend training sessions on new MSP offerings and market trends

Monthly tasks

• Analyse client profitability and performance metrics
• Develop and execute account growth plans
• Prepare and present monthly sales performance reports to senior management
• Collaborate with service departments to identify and pursue opportunities to deliver more value to client base
• Schedule and conduct strategic planning sessions with key clients
• Report on client spend v budget and retainer status
• Ensure alignment of client roadmap with client budget

Additional Tasks

• Conduct quarterly business reviews with clients

Skills and experience

• 5+ years’ experience in IT and/or cyber security sales, MSP experience an advantage
• Strong interpersonal and communication skills.
• Excellent problem-solving and negotiation abilities.

#J-18808-Ljbffr