SysOps Team Lead

We are seeking a dynamic and forward-thinking Team Leader to lead a technical team in delivering exceptional managed services.

This role blends leadership, technical expertise and strategic innovation with a strong focus on security, automation and systems administration

The ideal candidate will drive operational excellence, foster a culture of continuous improvement and implement cutting‑edge solutions that enhance service delivery and client satisfaction.

If you thrive in a fast‑paced managed services environment and have a passion for innovation and secure, scalable infrastructure, we want to hear from you.

• Job responsibilities
• Identify and implement innovative solutions to improve service delivery and reduce manual effort.
• Champion the use of emerging technologies and best practices across both Conosco and client environments.
• Collaborate with internal stakeholders to align technical initiatives with business goals.

• Security Oversight

• Ensure compliance with security standards and frameworks (e. g., Microsoft best practice, CIS, NIST).
• Oversee vulnerability management in terms of patching and incident response.
• Work closely with SOC teams to remediate and maintain a secure client environment.

• Automation & Tooling

• Design and implement automation workflows using Power Shell, Python, Ansible, or RMM platforms.
• Optimise toolset processes (e. g. n‑Able, Acronis, Mimecast, Intune, Microsoft MDE, Bit Defender, Qualys, Meraki, etc.) for efficiency and scalability.
• Good scripting ability
• Drive proactive monitoring and self‑healing systems.

• Systems Administration

• Manage servers, Active Directory (Entra), M365 and cloud platforms (Azure/AWS).
• Ensure system reliability, patching and performance optimisation.
• Act as a technical escalation point for complex issues.

• Reporting & Metrics

• Define and track meaningful team KPIs that align to relevant departmental and company goals Use data‑driven insights to improve team performance and client satisfaction.
• Develop custom dashboards and reports for internal toolsets for e. g. N‑Able.
• Use data analytics to identify trends, recurring issues and opportunities for automation or process improvement.
• Provide regular performance reports to leadership, highlighting achievements, risks and improvement plans.
• Lead and manage the Sys Ops team to ensure efficient and high quality service delivery.
• Conduct regular team and 1-2-1 meetings, provide feedback and support the professional development of team members.
• Set clear objectives and performance expectations for the team members.
• Promote a culture of innovation, accountability and continuous improvement.

• Escalations Management

• Offer escalation support and guidance to team members and other employees.
• Resolve escalated IT support issues promptly and effectively. o Make sure that Service Level Agreements (SLAs) are consistently met. o Ensure customer satisfaction by providing timely updates and solutions.
• Maintain clear and effective communication with internal (SOC, Consulting, Commercial, etc.) or external customers regarding the status of their escalated issues.

• Service Management

• Develop and implement IT support strategies and plans within the respective IT Support areas.
• Ensure adherence to ITIL service management principles and best practices.
• Ensure adherence to IT best practices and maintain security protocols.
• Coordinate with other departments to understand their technology needs and implement solutions.

• Project Management

• Manage IT support projects, ensuring they are completed on time and within budget.
• Prepare and present reports on the performance and activities of the IT support team.
• Keep up to date with the latest technology trends and advise on potential improvements.
• Identify areas for improvement in IT support processes and implement best practices.
• Collaborate with the broader support function, alongside other Support Team Leads, to coordinate strategic, operational, and tactical initiatives.
• Assign knowledge base ownership to team members to encourage documentation culture in line with continuous improvement.

Experience

• 5+ years in IT support or systems administration, with 2+ years in a leadership role.
• Strong technical skills and knowledge of IT systems, networks, and software. Deep knowledge of N‑Able is highly advantageous.
• Strong automation skills (Power Shell, Python, etc.).
• Deep understanding of cybersecurity principles and tools.
• Familiarity with cloud infrastructure (Azure, AWS) and hybrid environments.
• Microsoft Defender (Cloud, Endpoint, O365).
• Entra ID (Azure AD), Conditional Access and Identity Governance.
• Excellent organisational, communication and people skills.
• Ability to manage multiple tasks and projects simultaneously.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• ITIL Certification: Understanding of IT Service Management (ITSM) practices.
• Microsoft Security Operations Analyst (SC-200).
• Comp TIA Security+ or equivalent.

Skills

• Passion for solving problems through technology
• Problem‑solving and critical thinking.
• Focus on and ability to think laterally about customer and user experience Technical proficiency in IT support Tools and systems (Incl. ITSM)
• Leadership and team management
• Fully fluent in English (spoken and written), professional demeanour and personal/business integrity.

Step into a pivotal leadership role with Conosco’s Sys Ops team, where your expertise will directly drive operational excellence for our high‑growth, cloud‑first clients.

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