At a Glance
- Tasks: Build and nurture strong client relationships while driving sales growth.
- Company: Join Conosco, a leader in tech and business communications.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on client success.
- Why this job: Make a real impact by helping clients navigate digital transformation.
- Qualifications: 5+ years in IT or cyber security sales with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Conosco is an industry-leading technology and business communications organisation helping our customers to navigate digital and workplace transformation.
We provide a holistic portfolio of solutions that cover IT, Cyber Security as well as Business Communications.
As an Account Manager at Conosco, you are responsible for nurturing and expanding customer relationships.
Your primary goal is to ensure client retention and growth by identifying opportunities for upselling and cross-selling.
- Job responsibilities
- Cultivate and maintain strong, long-term relationships with existing clients
- Communicate and collaborate effectively with internal teams to deliver a first-class customer experience
- Define and track key performance metrics (KPIs) to evaluate the success and health of client accounts.
- Achieve monthly sales targets
- Accurately record customer interaction through the CRM
- Develop and maintain account plans for key accounts
- Implement strategies to reduce client churn and enhance client loyalty.
- Be ultimately responsible for the retention of customer accounts and spend
- Manage the renewal process for all customer contracts and subscriptions
- Identify opportunities for upselling and cross-selling additional managed services to existing clients.
- Regularly assess and understand the evolving needs and goals of customers. Aligning Conosco's services with their business objectives
- Collaborate with the technical teams to develop and present tailored solutions to clients
- Ensure all retainer and Category A customers have a defined, documented road map, agreed with the customer
- Monitor and report on customer budgets and retainers
- Develop and maintain an accurate forecast
- Act ethically always, placing the success and well-being of our customers at the heart of everything we do
- Tasks
- Daily tasks
- Attend department stand-up
- Follow up on sales leads and client inquiries
- Review and manage client contracts and renewals
- Monitor client usage and identify upsell opportunities
- Develop and execute new client acquisition strategies
- Accurately record all customer interaction through CRM (Hubspot)
- Prepare daily sales and performance reports.
- Align sales activities with marketing campaigns where possible
- Expand relationships within your client base
- Weekly tasks
- Conduct sales pipeline reviews and forecast meetings
- Hold client meetings to discuss service satisfaction and identify additional needs
- Update CRM with client interactions and sales activities
- Review and optimise pricing models for clients
- Attend training sessions on new MSP offerings and market trends
- Monthly tasks
- Analyse client profitability and performance metrics
- Develop and execute account growth plans
- Prepare and present monthly sales performance reports to senior management
- Collaborate with service departments to identify and pursue opportunities to deliver more value to client base
- Schedule and conduct strategic planning sessions with key clients
- Report on client spend v budget and retainer status
- Ensure alignment of client roadmap with client budget
- Additional Tasks
- Conduct quarterly business reviews with clients
Skills and experience
- 5+ years’ experience in IT and/or cyber security sales, MSP experience an advantage
- Strong interpersonal and communication skills.
- Excellent problem-solving and negotiation abilities.
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Account Manager United Kingdom employer: Conosco Group Ltd
Conosco is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As an Account Manager, you will benefit from a supportive environment that encourages collaboration and creativity, alongside competitive compensation and comprehensive benefits. Located in the heart of the UK, Conosco provides unique opportunities to engage with cutting-edge technology while fostering long-term client relationships, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager United Kingdom
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager United Kingdom at Conosco Group Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Conosco Group Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager United Kingdom. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager United Kingdom
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Conosco Group Ltd:When writing your cover letter, make sure to tailor your message specifically for Conosco Group Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Conosco Group Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Conosco Group Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Conosco Group Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Conosco Group Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
