ETRM Support Analyst in London

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. Our employees are critical to our success, and with them we power civilization. We’re grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation, and teamwork.

To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.

The ETRM Support Analyst provides frontline functional support for business-critical trading systems used by Commercial trade-floor, scheduling, risk, settlements, accounting, and operations teams. The role supports RightAngle, TriplePoint, PlanLogic, Endur, and related ETRM integrations across the trade lifecycle, from trade capture through settlement and reporting. The position rapidly triages issues, assesses business impact, troubleshoots functional and data problems, performs approved minor configuration or data corrections, escalates clearly to Level 2 and Level 3 teams, and maintains runbooks that support consistent global operations.

Your responsibilities may include:

• Provide Level 1 functional support across trade capture, validation, scheduling, risk, confirmations, settlements, invoicing, reporting, and downstream data flows.
• Assess business impact, reproduce issues, validate data, review system behavior, and determine the appropriate resolution or escalation path.
• Document incidents with functional context, examples, screenshots, supporting data, and reproducible steps for senior business analysts, developers, vendors, and support teams.
• Resolve approved minor issues, including reference-data updates, controlled configuration changes, workflow checks, report validation, user setup, and operational corrections.
• Own incidents and service requests through closure by tracking priority, service levels, workarounds, escalation progress, and user communications in ServiceNow or similar tools.
• Maintain runbooks, support playbooks, known-error articles, triage guides, shift handovers, and transition documentation.
• Coordinate with support teams in Houston, London, and Singapore to standardize triage, strengthen handoffs, reduce recurring incidents, and sustain follow-the-sun coverage.

Technical Responsibilities:

• Triage and troubleshoot functional, configuration, interface, reporting, batch-processing, and data issues across supported ETRM platforms and integrations.
• Validate trade, pricing, scheduling, risk, settlement, invoicing, accounting, and downstream reporting data to support recovery and accurate escalation.
• Review logs, reports, system behavior, interface status, and data outputs to identify root causes, apply approved workarounds, and resolve minor issues.
• Use SQL or data-analysis tools, Excel, ServiceNow or similar ITSM tools, interface monitoring, and support documentation to investigate and manage incidents.
• Support controlled operational corrections, approved configuration changes, user setup, report validation, and reference-data maintenance.
• Document root-cause findings, workarounds, known errors, recurring issues, and preventive actions.

To thrive in this role, you’ll demonstrate the following leadership competencies:

• Takes Accountability: Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right.
• Drives Performance: Delivers results through realistic planning to accomplish goals.
• Makes Decisions: Generates effective solutions based on available information and makes timely decisions that are safe and ethical.

Required Qualifications:

• 7 or more years of experience in CTRM/ETRM business analysis, trading-system support, production support, commodity operations, or trade-floor application support.
• 5 or more years of experience supporting Commercial trading users and business-critical trade-lifecycle processes, dependencies, priorities, and issue impacts.
• Advanced level of knowledge performing Level 1 triage, troubleshooting functional and data issues, documenting root causes or workarounds, and escalating effectively to Level 2 and Level 3 teams.

Technical Skill Set:

• ETRM business analysis and support: Strong experience in issue intake, requirement clarification, process analysis, documentation, stakeholder communication, and production support.
• Trading platforms: Direct exposure to RightAngle, TriplePoint, PlanLogic, Endur, Allegro, or comparable ETRM/CTRM solutions.
• Trade lifecycle: Working knowledge of trade capture, deal validation, pricing, scheduling and logistics, position and risk reporting, confirmations, settlements, invoicing, accounting handoffs, and interfaces.
• Triage and troubleshooting: Ability to assess incidents, validate data, review logs, and reports, identify root causes, apply workarounds, resolve minor issues, and escalate complex defects with complete context.
• Data and tools: Practical experience with SQL or data analysis, Excel, ServiceNow or similar ITSM tools, reporting validation, interface monitoring, and support documentation.
• Production operations: Ability to work under pressure from market hours with traders, schedulers, operations, risk, settlements, accounting, IT, vendors, and global support teams.

Preferred Qualifications:

• Bachelor’s degree in business, Finance, Information Technology, Computer Science, Management Information Systems, Engineering, or equivalent practical experience.
• Commodity-trading experience across crude, refined products, natural gas, NGLs, power, LNG, or related physical and financial workflows.
• Experience in a follow-the-sun support model with structured shift handovers, on-call coordination, and cross-region issue ownership.
• Understanding of end-of-day processing, batch jobs, pricing feeds, market data, regulatory reporting, confirmations, settlements, or Dodd-Frank-related support processes.
• ITIL Foundation, business analysis, ETRM/CTRM platform, commodity trading, or production-support certification.
• Analyzes complex applications, integration, and data-flow issues to identify practical solutions and preventive actions.
• Works effectively with business users, application teams, platform and infrastructure teams, vendors, and regional support partners.
• Communicates business impact, technical findings, recovery status, and next steps clearly in written and verbal updates.
• Applies structured troubleshooting to restore service, resolve recurring issues, and improve support processes.
• Applies security, change, release, documentation, and operational control requirements consistently.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion are valued and everyone is treated with dignity and respect. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We are committed to making reasonable adjustments throughout the recruitment process for candidates who require them, and we encourage applicants to let us know if there is anything we can do to ensure the process is accessible to them.

Successful candidates will be made a conditional offer of employment. The conditions include, but are not limited to: a satisfactory criminal records disclosure; satisfactory employment references over five years (where applicable); verification of qualifications, including any professional accreditation stated in the application; completion of a pre-employment medical, including a test for illicit or unprescribed drugs in accordance with the Company's safety policies; and the legal right to work on the agreed commencement date.