Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe

Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?

About the Company

Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base. We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where the delivery engine is as strong as the commercial engine.

The Opportunity

We are looking for a Delivery Manager / Senior Manager to own and build the delivery infrastructure for our Software Publisher Services practice. This is a pivotal role: you sit at the centre of the organisation, ensuring that every engagement is delivered consistently, every process is documented and followed, and every team member is developed and deployed effectively. This is not a client-facing commercial role, and it is not a project management role. You will not own client relationships or carry revenue targets. Instead, you will build and maintain the business systems that everyone else relies on: tracking, quality frameworks, resource management, team development, and governance. Your success is measured by the strength of the infrastructure you create and the capability of the teams you grow.

The right person for this role is a systems thinker who finds satisfaction in building infrastructure that scales, who understands that authority comes from demonstrated value rather than positional power, and who can operate effectively across a matrix structure spanning multiple regions and clients.

Key Accountabilities

• Governance and Delivery Infrastructure
  • Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. This includes project tracking systems, dashboards, documented processes, and engagement lifecycle frameworks.
  • Own the delivery system end-to-end. Your processes and frameworks become business standards that the entire organisation operates within, not optional guidance, but the way we work.
  • Provide the leadership team with the operational data they need to make informed decisions without being operationally involved: delivery status, budget positions, risk indicators, and capacity outlook.
• Culture and Team Identity
  • Build and sustain a strong, unified team culture across all regions. Our delivery teams operate as one global team, there is no distinction between onshore and offshore, front office and back office.
  • Create an environment where people want to do their best work. Culture is not a side project, it is the foundation that every process, framework, and governance cadence is built on.
  • Foster professional pride in delivery standards. When the team sees quality and consistency as part of their identity rather than something imposed on them, you have built something that sustains itself.
  • Connect people across geographies. In a distributed team, culture does not happen by accident. You deliberately create the forums, rituals, and shared experiences that make people feel part of something larger than their individual engagement.
  • Champion inclusion and professional development as core cultural values.
• Quality Framework
  • Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
  • Identify quality and consistency issues across regions before they reach clients.
  • Drive continuous improvement in quality outcomes through data, process refinement, and structured governance.
• Resource and Capacity Management
  • Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.
  • Build and maintain a rolling capacity view so the organisation can plan proactively rather than react to resourcing gaps.
  • Own time-to-fill performance, ensuring that engagements are staffed with the right people quickly and efficiently.
• Team Development
  • Primary owner of career development, skills frameworks, and training for the delivery and technical teams.
  • Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.
  • Manage onboarding effectiveness, ensuring new team members are productive and contributing within a defined timeframe.
  • Initiate and manage performance improvement plans where needed.

What We Expect in Return

• Build your authority through demonstrated value.
• Be transparent about delivery risks.
• Prioritise quick wins.
• Work collaboratively with Directors as a genuine partner.
• Protect the team culture you build.

How This Role Works Day-to-Day

We have deliberately structured this role to sit at the centre of the organisation, connected to every function but operating in a distinct lane.

Your focus: Delivery infrastructure, quality frameworks, process design, resource management, team development, and operational governance across all clients and regions.

Not your focus: Client commercial relationships, revenue targets, new business development, or day-to-day client communication.

Your governance rhythm: Structured weekly and monthly forums with the leadership team and delivery teams.

How you get things done: Through infrastructure and influence.

What your teams handle: Day-to-day client delivery, project management, routine budget conversations, and engagement execution.

About You

Experience & Knowledge

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
• Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
• Proven track record of building governance systems, quality frameworks, and operational processes.
• Experience managing a shared resource pool or bench model.
• International delivery experience.
• Experience with delivery tracking tools, dashboards, and reporting systems.

Leadership & Competencies

• Systems thinker.
• Influence without authority.
• Builder mentality.
• Collaborative partner.
• Culture builder.
• People developer.
• Transparent communicator.

Qualifications

• Degree-level education or equivalent professional experience.
• Relevant certifications in project management, delivery management, or quality frameworks are advantageous.

What We Offer

• A role at the centre of a specialist advisory firm's operating model.
• An organisational structure where your role has clear authority.
• Directors who actively champion the delivery standards you set.
• The opportunity to build from a strong foundation.
• A collaborative leadership team that values transparency, shared information, and mutual support.
• Competitive compensation package commensurate with the strategic importance and organisational impact of the role.

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity, individuality that sparks innovation and creativity.

Connor Consulting Partners, LLC is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you.