At a Glance
- Tasks: Drive commercial growth and shape software compliance advisory on a global scale.
- Company: Join Connor Consulting Partners, a dynamic advisory firm in software compliance.
- Benefits: Enjoy flexible working, paid mental health days, and a generous vacation package.
- Other info: Collaborative culture that values diversity, innovation, and continuous learning.
- Why this job: Be at the heart of a growing firm, building impactful delivery infrastructure.
- Qualifications: Experience in delivery management and a passion for team development.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?
About the Company
Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base. We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where the delivery engine is as strong as the commercial engine.
The Opportunity
We are looking for a Delivery Manager / Senior Manager to own and build the delivery infrastructure for our Software Publisher Services practice. This is a pivotal role: you sit at the centre of the organisation, ensuring that every engagement is delivered consistently, every process is documented and followed, and every team member is developed and deployed effectively. This is not a client-facing commercial role, and it is not a project management role. You will not own client relationships or carry revenue targets. Instead, you will build and maintain the business systems that everyone else relies on: tracking, quality frameworks, resource management, team development, and governance. Your success is measured by the strength of the infrastructure you create and the capability of the teams you grow. The right person for this role is a systems thinker who finds satisfaction in building infrastructure that scales, who understands that authority comes from demonstrated value rather than positional power, and who can operate effectively across a matrix structure spanning multiple regions and clients.
Key Accountabilities
- Governance and Delivery Infrastructure: Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. This includes project tracking systems, dashboards, documented processes, and engagement lifecycle frameworks. Own the delivery system end-to-end.
- Culture and Team Identity: Build and sustain a strong, unified team culture across all regions. Create an environment where people want to do their best work. Foster professional pride in delivery standards.
- Quality Framework: Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
- Resource and Capacity Management: Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions.
- Team Development: Primary owner of career development, skills frameworks, and training for the delivery and technical teams. Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically.
What We Expect in Return
- Build your authority through demonstrated value.
- Be transparent about delivery risks.
- Prioritise quick wins.
- Work collaboratively with Directors as a genuine partner.
- Protect the team culture you build.
How This Role Works Day-to-Day
Your focus is on delivery infrastructure, quality frameworks, process design, resource management, team development, and operational governance across all clients and regions. Not your focus includes client commercial relationships, revenue targets, new business development, or day-to-day client communication.
About You
Experience & Knowledge: Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
Leadership & Competencies: Systems thinker, influence without authority, builder mentality, collaborative partner, culture builder, people developer, transparent communicator.
Qualifications: Degree-level education or equivalent professional experience. Relevant certifications in project management, delivery management, or quality frameworks are advantageous.
What We Offer: A role at the centre of a specialist advisory firm's operating model. An organisational structure where your role has clear authority. The opportunity to build from a strong foundation. A collaborative leadership team that values transparency, shared information, and mutual support. Competitive compensation package.
Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation.
Connor Consulting Partners, LLC is an equal opportunity employer and values diversity, equality, and inclusion. If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you. Join us and be part of our Global Team. Apply now!
Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe in London employer: Connor Consulting
Connor Consulting International is an exceptional employer that prioritises a flexible remote work environment, competitive compensation, and a culture of trust and collaboration. With a strong commitment to employee growth through mentorship and ongoing training, we celebrate diversity and encourage innovation at every level, making it an ideal place for professionals looking to advance their careers while contributing to meaningful projects in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates take initiative!
We think you need these skills to ace Service Delivery Senior Manager – Software Publisher Services - anywhere in Europe in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivery management and operational processes. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Systems Thinking:Since this role is all about building infrastructure, emphasise your ability to think in processes and frameworks. Share examples of how you've designed or improved systems in previous roles – we love a good success story!
Be Transparent and Honest:In your application, be upfront about your experiences, including challenges you've faced. We value transparency and want to know how you’ve tackled risks and delivered results in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Connor Consulting
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key accountabilities and expectations outlined for the Service Delivery Senior Manager role. This will help you articulate how your experience aligns with their needs and demonstrate that you're genuinely interested in the position.
✨Showcase Your Systems Thinking
Since this role requires a systems thinker, be prepared to discuss specific examples of how you've built or improved delivery infrastructure in previous roles. Highlight your ability to connect processes and frameworks, and how these have led to better outcomes. Use data to back up your claims and show the impact of your work.
✨Emphasise Team Culture and Development
The company values a strong team culture, so come ready to discuss how you've fostered collaboration and professional development in past positions. Share examples of how you've created an inclusive environment and connected teams across different regions. This will show that you understand the importance of culture in achieving operational excellence.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their current challenges in building delivery infrastructure or how they measure success in team development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
