At a Glance
- Tasks: Lead the workshop team to ensure smooth operations and high customer satisfaction.
- Company: Join Connolly Motor Group, a leader in automotive service with a focus on teamwork.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Opportunity for career progression and a supportive team culture.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in automotive roles or a qualified technician eager for growth.
The predicted salary is between 36000 - 60000 £ per year.
Main Purpose: We are currently recruiting for a Workshop Controller to join the Connolly Motor Group, within the Service team, Volkswagen and Audi Sligo.
The role: The successful candidate will ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction. To ensure the work is completed on time and efficiently thereby contributing to the achievement of departmental service targets. To ensure work is completed using the right first time approach by ensuring the work is allocated to suitable technicians in terms of qualification or experience. To ensure the team delivers the highest standard of service and that each opportunity is taken to continuously improve the working methods and standards.
Role Responsibilities:
- Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues.
- Ensure jobs are allocated across the department and it is adequately staffed to achieve departmental objectives.
- Prioritise workshop jobs with the Service Manager and General Manager to meet customers' requirements.
- Sign off job cards for appropriate warranty work.
- Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible.
- Ensure that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunities.
- Liaise with the Parts team to ensure appropriate and timely pre-picking for planned jobs.
- Authorise and document all consumable and internal parts requisitions.
- Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation.
- Assist the Aftersales and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team members.
- Provide regular feedback to the Service Manager and General Manager on departmental activity and performance.
- Assist HR with employment relations and recruitment & selection.
- Readiness to attend and undergo training as and when required by the Company and the Manufacturer.
- Customer facing when needed - complete road tests and deal with queries to resolution.
- Ensuring service processes meet ISO requirements and are implemented in a consistent manner.
- Work with the Service Manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements.
The person: Skills and Competencies:
- Previous experience in a similar role in the automotive industry or qualified technician interested in career progression.
- People Management experience is beneficial.
- Time Management skills.
- Strong IT skills.
- Ability to communicate clearly with customers and colleagues, face to face, by phone or email.
- Excellent problem solving and decision making.
- Decisive - can work on own initiative and take accountability.
- Customer service experience.
- Continuous improvement mindset.
- Full driving license is essential.
- Build strong interdepartmental relationships and pay close attention to other departments' requirements.
Workshop Controller employer: Connolly Motor Group
At Connolly Motor Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Sligo. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles. With a strong focus on customer satisfaction and a culture of continuous improvement, we foster a collaborative atmosphere where every employee's contribution is valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Connolly Motor Group. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of workshop management and customer service. Think about how you can demonstrate your experience in leading teams and improving processes – that’s what they’re looking for!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've tackled challenges in previous roles, especially in a workshop setting. This will highlight your ability to think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Connolly Motor Group.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in the automotive industry and any relevant management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed teams or improved processes in previous jobs. We love a good story!
Show Off Your Skills:Don’t forget to showcase your time management and IT skills in your application. Mention any tools or software you’ve used that are relevant to the role. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Connolly Motor Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Workshop Controller. Familiarise yourself with the key tasks mentioned in the job description, like managing workshop flow and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves managing a team, be prepared to discuss your experience in people management. Think of examples where you've successfully led a team or resolved conflicts. Highlighting your ability to communicate effectively with both customers and colleagues will set you apart.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare scenarios from your past experiences where you had to make quick decisions or handle unexpected issues in a workshop setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate a Continuous Improvement Mindset
The job requires a focus on continuous improvement, so come ready to discuss how you've implemented changes in previous roles. Share specific examples of how you've improved processes or increased efficiency in a workshop environment, showing that you're proactive about enhancing service standards.
