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- Tasks: Lead the workshop team to ensure timely and efficient service delivery.
- Company: Join Connolly Motor Group, a leader in automotive service excellence.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Opportunity for career progression and continuous improvement in a supportive team.
- Why this job: Make a real impact on customer satisfaction and team performance.
- Qualifications: Experience in automotive roles or as a qualified technician; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Workshop Controller to join the Connolly Motor Group, within the Service team, Volkswagen and Audi Sligo.
The successful candidate will ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction. To ensure the work is completed on time and efficiently thereby contributing to the achievement of departmental service targets. To ensure work is completed using the right first time approach by ensuring the work is allocated to suitable technicians in terms of qualification or experience. To ensure the team delivers the highest standard of service and that each opportunity is taken to continuously improve the working methods and standards.
Role Responsibilities:
- Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues.
- Ensure jobs are allocated across the department and it is adequately staffed to achieve departmental objectives.
- Prioritise workshop jobs with the Service Manager and General Manager to meet customers' requirements.
- Sign off job cards for appropriate warranty work.
- Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible.
- Ensure that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunities.
- Liaise with the Parts team to ensure appropriate and timely pre-picking for planned jobs.
- Authorise and document all consumable and internal parts requisitions.
- Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation.
- Assist the Aftersales and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team members.
- Provide regular feedback to the Service Manager and General Manager on departmental activity and performance.
- Assist HR with employment relations and recruitment & selection.
- Readiness to attend and undergo training as and when required by the Company and the Manufacturer.
- Customer facing when needed - complete road tests and deal with queries to resolution.
- Ensuring service processes meet ISO requirements and are implemented in a consistent manner.
- Work with the Service Manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements.
The person:
Skills and Competencies:
- Previous experience in a similar role in the automotive industry or qualified technician interested in career progression.
- People Management experience is beneficial.
- Time Management skills.
- Strong IT skills.
- Ability to communicate clearly with customers and colleagues, face to face, by phone or email.
- Excellent problem solving and decision making.
- Decisive - can work on own initiative and take accountability.
- Customer service experience.
- Continuous improvement mindset.
- Full driving license is essential.
- Build strong interdepartmental relationships and pay close attention to other departments' requirements.
Skills:
- Qualified Technician.
- Problem Solving.
- Communication.
Workshop Controller in Sligo employer: Connolly Motor Group
Contact Detail:
Connolly Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Sligo
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know about openings at Connolly Motor Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of workshop management and customer service. Think about how you can demonstrate your problem-solving skills and ability to manage a team effectively during the interview.
✨Tip Number 3
Showcase your continuous improvement mindset! Be ready to discuss examples of how you've improved processes or efficiency in previous roles. This will resonate well with the hiring team looking for someone to enhance their service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Connolly Motor Group family.
We think you need these skills to ace Workshop Controller in Sligo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in the automotive industry and any relevant skills, like people management and time management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share examples of how you've tackled challenges in previous roles. This will show us that you can handle the fast-paced environment of our workshop.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Connolly Motor Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workshop Controller. Familiarise yourself with the job description and think about how your previous experience aligns with the requirements. This will help you articulate your fit for the role and demonstrate your enthusiasm.
✨Showcase Your People Management Skills
Since this role involves managing a team, be prepared to discuss your experience in people management. Think of specific examples where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and ensure high standards of service.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare some real-life examples where you've tackled challenges in a workshop environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can think on your feet.
✨Demonstrate Your Customer Service Mindset
Customer satisfaction is key in this role, so be ready to discuss how you've handled customer queries or complaints in the past. Share stories that highlight your communication skills and your commitment to providing excellent service, as this will resonate well with the interviewers.