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- Tasks: Lead a dynamic team to deliver top-notch service and customer satisfaction.
- Company: Join the Connolly Motor Group, a leader in the automotive industry.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to develop your career in a supportive and innovative team.
- Why this job: Make a real impact in a fast-paced, customer-focused role.
- Qualifications: Experience in vehicle services and strong management skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are currently recruiting for a Service Manager to join the Connolly Motor Group, within the Service team at Collooney Sligo.
The successful candidate will be required to manage a team of Master Technicians, Service Technicians, Advisors, and Apprentices. In this role, you will be required to ensure the highest level of customer satisfaction when interacting with the service department. You will ensure agreed labour sales volumes and profitability targets are met and identify and develop opportunities to enhance the performance of the service department. You will devise and implement the agreed service target to generate business on a daily/weekly/monthly basis.
Role Responsibilities:
- Management: Ensures the service department is adequately staffed to achieve departmental objectives. Communicates relevant administration (to include job cards) and service procedures to the service team/workshop to ensure accuracy and compliance. Reviews and monitors all service technicians' productivity/efficiency/quality/comebacks. Readiness to attend and undergo training as and when required by the Company and the Manufacturer. Assists HR with employment relations, recruitment & selection, and people agenda queries. Effective control of management of vehicle comebacks, damages, and quality service issues and deals with associated costs and customer/staff interactions appropriately. Ensures the service advisors maximise the potential of up-sales during service customer communications. Highlights where reviews of pricing policies, labour rates, and discounts are required. Reviews WIPs on a daily basis to ensure completed and fully costed WIPs are invoiced. Maintains a clean, well-decorated, and tidy workshop to achieve the highest standards of workshop presentation. Provides regular feedback to the Group Aftersales and General Manager on departmental activity and statistics.
- Customer Service: Ensures the service team maintains and develops good relationships with customers by meeting and exceeding expectations and supporting a right first-time approach. Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business. Liaises with the customer if necessary to correctly diagnose non-standard or intermittent faults, either on the phone or face to face, or by a road test which may be accompanied by the customer.
- Standards & Regulations: Monitors and checks the safety of equipment and materials. All used parts should be removed from the workshop. Controls and manages any manufacturer audits as and when required. Ensures team members comply with appropriate H&S working procedures and wearing of appropriate PPE and safety gear.
The person:
Skills and Competencies:
- Experience in vehicle services and repairs.
- Management experience is essential.
- People management experience is essential.
- Excellent communication skills (written, oral, listening).
- Problem-solving skills.
- Time management skills.
- Ability to work in a team and on own initiative.
- Display a keen interest in motor vehicles.
- Interested in working in a fast-paced environment.
- Attention to detail.
- Continuous improvement mindset.
- Build strong interdepartmental relationships and pay close attention to other departments' requirements.
- Present a consistently professional image to both internal and external customers, through attitude, behaviour, and personal appearance.
- Full driving license is essential.
Skills: Vehicle service repairs, communication.
Service Manager in Sligo employer: Connolly Motor Group
Contact Detail:
Connolly Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Sligo
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Connolly Motor Group. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what makes Connolly Motor Group tick and how you can contribute to their success as a Service Manager.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to handle customer complaints and team dynamics. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager in Sligo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your management experience and any relevant skills in vehicle services and repairs. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Connolly Motor Group. Share specific examples of how you've managed teams and improved customer satisfaction in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connolly Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle services and repairs. Familiarise yourself with the latest trends in the automotive industry, as well as any specific technologies or systems used by the Connolly Motor Group. This will show that you're not just interested in the role but are also proactive about staying informed.
✨Showcase Your Management Skills
Prepare examples from your past experiences where you've successfully managed a team. Highlight your people management skills and how you've resolved conflicts or improved team performance. This is crucial for a Service Manager role, so be ready to discuss your approach to leadership and team dynamics.
✨Customer Service is Key
Since customer satisfaction is a top priority, think of specific instances where you've gone above and beyond for a customer. Be prepared to discuss how you handle complaints and ensure a 'right first-time' approach. This will demonstrate your commitment to maintaining high service standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges, the company's goals for the service department, or how they measure success. This shows your genuine interest in the role and helps you understand if it's the right fit for you.