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- Tasks: Lead a dynamic team to deliver top-notch vehicle service and customer satisfaction.
- Company: Join the Connolly Motor Group, a leader in automotive service excellence.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Opportunity to work with a passionate team and enhance your automotive expertise.
- Why this job: Make a real impact in a fast-paced automotive setting while developing your leadership skills.
- Qualifications: Experience in vehicle services and strong people management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsible to: Aftersales and General Manager
Main Purpose of Job: We are currently recruiting for a Service Manager to join the Connolly Motor Group, within the Service team at Collooney Sligo.
The role: The successful candidate will be required to manage a team of Master Technicians, Service Technicians, Advisors, and Apprentices. In this role you will be required to ensure the highest level of customer satisfaction when interacting with the service department. You will ensure agreed labour sales volumes and profitability targets are met. To identify and develop opportunities to enhance the performance of the service department. Devise and implement the agreed service target to generate business on a daily/weekly/monthly basis.
Role Responsibilities:
- Management
- Ensures the service department is adequately staffed to achieve departmental objectives.
- Communicates relevant administration (to include job cards) and service procedures to the service team/workshop to ensure accuracy and compliance.
- Review and monitor all service technicians productivity/efficiency/quality/comebacks.
- Readiness to attend and undergo training as and when required by the Company and the Manufacturer.
- Assist HR with employment relations, recruitment & selection and people agenda queries.
- Effective control of management of vehicle comebacks, damages and quality service issues and deal with associated costs and customer/staff interactions appropriately.
- Ensure the service advisors maximise the potential of up-sales during service customer communications.
- Highlight where reviews of pricing policies, labour rates and discounts are required.
- Reviews WIPs on a daily basis to ensure completed and fully costed WIPs are invoiced.
- Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation.
- Provides regular feedback to the Group Aftersales and General Manager on departmental activity and statistics.
- Customer Service
- Ensures the service team maintains and develops good relationships with customers by meeting and exceeding expectations and supporting a right first-time approach.
- Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business.
- Liaises with the customer if necessary to correctly diagnose non-standard or intermittent faults, either on the phone or face to face, or by a road test which may be accompanied by the customer.
- Standards & Regulations
- Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop.
- Controls and manages any manufacturer audits as and when required.
- Ensures team members comply with appropriate H&S working procedures and wearing of appropriate PPE and safety gear.
The person:
Skills and Competencies:
- Experience in vehicle services and repairs.
- Management Experience is essential.
- People Management experience is essential.
- Excellent Communication skills (Written, Oral, Listening).
- Problem Solving skills.
- Time Management skills.
- Ability to work in a team and on own initiative.
- Display a keen interest in Motor Vehicles.
- Interested in working in a fast-paced environment.
- Attention to detail.
- Continuous improvement mindset.
- Build strong interdepartmental relationships and pay close attention to other departments requirements.
- Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance.
- Full driving license is essential.
Skills: Vehicle Service Repairs, Communication
Service Manager employer: Connolly Motor Group
Contact Detail:
Connolly Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Connolly Motor Group. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Managers. Think about how your experience aligns with the role's requirements, and be ready to share specific examples of how you've managed teams and improved customer satisfaction.
✨Tip Number 3
Showcase your passion for vehicles! During interviews or networking events, talk about your interest in motor vehicles and any relevant experiences. This will help you stand out as someone who genuinely cares about the industry.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Connolly Motor Group team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your management experience and any relevant skills in vehicle services and repairs. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your problem-solving skills and ability to work in a fast-paced environment.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at Connolly Motor Group!
How to prepare for a job interview at Connolly Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle services and repairs. Familiarise yourself with the latest trends in the automotive industry, as well as any specific technologies or systems used by the Connolly Motor Group. This will show that you're not just interested in the role but are also passionate about the field.
✨Showcase Your Management Skills
Prepare examples from your past experiences where you've successfully managed a team. Highlight your ability to motivate and develop staff, as well as how you've handled challenges in a fast-paced environment. This is crucial for a Service Manager role, so be ready to discuss your leadership style.
✨Customer Service is Key
Since customer satisfaction is a top priority, think of specific instances where you've gone above and beyond to resolve customer issues. Be prepared to discuss how you would handle complaints and ensure a 'right first-time' approach in the service department.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the service department's goals and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success. Plus, it gives you a chance to assess if the company is the right fit for you!