At a Glance
- Tasks: Welcome customers, manage bookings, and ensure top-notch service in a busy environment.
- Company: Join the Connolly Motor Group, a leader in customer service excellence.
- Benefits: Enjoy life assurance, employee support, uniform, and commission opportunities.
- Other info: Dynamic role with opportunities to build relationships and grow your career.
- Why this job: Be the face of our service team and make a real difference for customers.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Service Advisor to join the Connolly Motor Group, within the Service team at Collooney Sligo.
The successful candidate will be required to welcome customers to the Service department, carry out customer follow-ups to develop and maintain positive relationships, and organise service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines.
Role Responsibilities:
- Welcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshop.
- Provides a quotation and invoices for the customer.
- Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service).
- Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiates ordering of appropriate parts.
- Communicates the customer requirements to the workshop in a legible, clear and understandable manner.
- Ensures vehicle health checks are carried out on each vehicle.
- Ensures thorough vehicle inspection with the customer before and after service work is carried out.
- Responds to customer enquiries; monitors work progress to ensure the vehicle will be ready at the time agreed and contacts the customer to confirm when their vehicle is ready for collection.
- Creates the invoice for work completed.
- Promotes the sale of service plans and additional products to customers.
- Handles customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business.
- Maximises the potential of up-sales if appropriate during service customer communications.
- Completes any other appropriate activities as specified by the Service Manager.
Standards & Regulations:
- Ensure prompt customer follow-up email/phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies.
- Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations.
- Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations.
The person:
Skills and Competencies:
- Motor sector experience is not essential but desirable.
- Strong communication skills with internal and external customers, suppliers and the manufacturer.
- Strong problem-solving ability to identify and resolve customers' issues in a professional and empathetic manner.
- Attention to detail.
- Work independently in a busy, active environment, managing own time and workflow effectively.
- Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance.
- Build strong interdepartmental relationships and pay close attention to other department requirements.
- Time Management skills.
Skills: Communication, Time Management, Customer Service
Benefits: Group Life Assurance, Employee Assistance Programme, Uniform, Commission
Service Advisor employer: Connolly Motor Group
At Connolly Motor Group, we pride ourselves on fostering a supportive and dynamic work environment in Collooney, Sligo, where our Service Advisors play a crucial role in delivering exceptional customer service. We offer competitive benefits including Group Life Assurance and an Employee Assistance Programme, alongside opportunities for professional growth and development within the automotive sector. Join us to be part of a team that values collaboration, attention to detail, and a commitment to excellence in every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connolly Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connolly Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connolly Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Connolly Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connolly Motor Group!
How to prepare for a job interview at Connolly Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
