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- Tasks: Lead customer liaison teams and ensure a positive customer journey across multiple sites.
- Company: Dynamic construction services company focused on customer satisfaction.
- Benefits: Competitive salary, professional development, and supportive work environment.
- Why this job: Make a real difference in customer experiences during exciting construction projects.
- Qualifications: 18 months of RLO experience; retrofit experience is a plus.
- Other info: Join us for a maternity cover role with potential for growth.
The predicted salary is between 36000 - 60000 £ per year.
A construction services company is seeking a Customer Liaison Manager for maternity cover to lead customer liaison teams across multiple sites in Wigan, UK. The role focuses on ensuring a positive customer journey during project delivery.
Responsibilities include:
- Providing leadership
- Supporting colleagues' professional growth
- Improving workflows
Candidates should have at least 18 months of RLO experience, and retrofit experience is advantageous.
Applications close on February 6, 2026.
Multi-Site Customer Experience Leader (Maternity Cover) in Wigan employer: Connolly LTD
Contact Detail:
Connolly LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site Customer Experience Leader (Maternity Cover) in Wigan
✨Tip Number 1
Network like a pro! Reach out to people in the construction services industry, especially those who have experience in customer liaison roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in improving customer journeys and workflows. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in customer experience.
We think you need these skills to ace Multi-Site Customer Experience Leader (Maternity Cover) in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially your RLO and retrofit background. We want to see how your skills align with the role of Customer Liaison Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading customer liaison teams. Share specific examples of how you've improved customer journeys in the past – we love a good story!
Showcase Leadership Skills: Since this role involves leading teams, make sure to highlight your leadership experience. We’re looking for someone who can support colleagues' growth and improve workflows, so share any relevant experiences that demonstrate these abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Connolly LTD
✨Know Your Customer Journey
Make sure you understand the customer journey in construction services. Familiarise yourself with how projects are delivered and what challenges customers face. This will help you demonstrate your ability to lead teams effectively and ensure a positive experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you supported colleagues' growth or improved workflows. Being able to articulate these experiences will show that you're ready to take on the leadership role.
✨Highlight Relevant Experience
Since they’re looking for someone with RLO experience, be ready to discuss your background in this area. If you have retrofit experience, make sure to mention it as an advantage. Tailor your responses to align with the job requirements.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer experience and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
