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For Companies At a Glance
- Tasks: Engage with residents and oversee property works while ensuring satisfaction.
- Company: Join Connollys, a family-run leader in construction and community development.
- Benefits: Enjoy a competitive salary, generous holidays, pension, and training opportunities.
- Why this job: Make a real impact in social housing while working in a supportive team environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a full clean driving licence required.
- Other info: Apply by 30th May 2025 to be part of our growing team!
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys!
A bit about us:
Connolly is a leading construction refurbishment and development company, with family values at our core. We don’t just refurbish homes, we create communities and we’re committed to making positive change for people.
We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire.
What you will be responsible for:
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we’d like from you:
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we’ll give you:
This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves.
In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly?
The closing date for applications is Friday 30th May 2025 but if you are interested in this role we would advise applying immediately to avoid disappointment.
We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer employer: Connolly LTD
Contact Detail:
Connolly LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector and current issues affecting residents. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing field. Attend local events or forums where you can meet people who work in similar roles. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving resident complaints or community engagement. Showcasing your problem-solving skills and interpersonal abilities will set you apart from other candidates.
✨Tip Number 4
Research Connolly's values and recent projects. Understanding their approach to community building and customer service will allow you to align your answers with their mission, making you a more attractive candidate.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing or customer service. Emphasise your communication skills and any previous roles where you liaised with residents or managed complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your problem-solving abilities. Mention specific examples of how you've successfully communicated with residents or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, IT proficiency, and ability to work both independently and as part of a team. These are key attributes that Connolly is looking for.
Show Enthusiasm for the Role: Express your genuine interest in working for Connolly and contributing to their mission of creating communities. This can set you apart from other candidates and demonstrate your alignment with their values.
How to prepare for a job interview at Connolly LTD
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Share examples of how you've successfully liaised with residents or clients in the past.
✨Highlight Problem-Solving Experience
This role requires a natural problem solver. Think of specific instances where you've resolved issues for residents or clients, and be ready to discuss your approach and the outcomes. This will show your potential employer that you can handle challenges effectively.
✨Demonstrate Organisational Skills
With responsibilities like monitoring customer satisfaction and managing complaints, strong organisational skills are essential. Prepare to talk about how you prioritise tasks and manage your time efficiently, perhaps by sharing tools or methods you use to stay organised.
✨Familiarise Yourself with Social Housing
Understanding the social housing sector is crucial for this role. Research Connollys and their projects, as well as current trends in social housing. Being knowledgeable about the industry will help you engage in meaningful discussions during the interview.
