At a Glance
- Tasks: Engage with residents and ensure smooth communication about property works.
- Company: Join Connolly, a leading construction refurbishment company with a focus on social housing.
- Benefits: Enjoy a competitive rewards package, including pension, holidays, and training opportunities.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in social housing or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Connolly is a leading construction refurbishment company specializing in external works, retrofit, SHDF, and window and door replacements. We are currently looking for dynamic Resident Liaison Officers / Tenant Liaison Officers with a Social Housing background.
Responsibilities
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitoring customer complaints and resolving any potential issues
- Monitoring customer satisfaction
Qualifications
- Excellent communication and natural problem solving skills
- Excellent interpersonal skills; polite, courteous in communication and relationship building with residents, clients, and site operatives
- Ability to work independently as well as a team player
- Excellent organisational skills and strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Full clean driving licence
- Previous experience of working in social housing or customer service environment with residents and leaseholders whose homes are undergoing works (desirable)
Benefits
At Connolly, you will receive an attractive rewards package that will include a comprehensive pension, generous holiday entitlement, training and development opportunities, and other benefits.
Resident Liaison Officer in Flint employer: Connolly LTD
Connolly is an exceptional employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the construction refurbishment sector. As a Resident Liaison Officer, you will benefit from a comprehensive rewards package, including a generous holiday entitlement and training programmes, all while making a meaningful impact in the social housing community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Flint
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Connolly LTD, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Connolly LTD.
We think you need these skills to ace Resident Liaison Officer in Flint
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Connolly LTD
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
