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- Tasks: Lead and support customer teams to enhance the customer journey.
- Company: Join a dynamic company focused on positive customer experiences.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: 18 months of RLO experience; retrofit experience is a plus.
- Other info: Apply early to secure your chance; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
A bit about the role ... We are looking for a dedicated Customer Liaison Manager to lead our Customer Liaison teams across multiple sites. This role is essential in ensuring a smooth and positive customer journey during project delivery, keeping customer and community experience at the heart of all Connolly operations. As this will be maternity cover, we are looking for someone in-house with at least 18 months RLO experience and retrofit experience would be an advantage.
What you'll be doing...
- Provide encouragement, guidance, and leadership to the customer team.
- Support colleagues in their professional growth and career development.
- Help foster a positive and collaborative work environment, ensuring teams work closely together for the best customer outcomes.
- Work with the Head of Customer Experience to identify opportunities for improving workflows, tools, and processes that make customer interactions smoother and more efficient.
- Support ongoing enhancements to the customer service platform, ensuring the team can work effectively and track key service metrics.
- Act as a key point of contact for the Customer and Site Manager teams, ensuring requests, feedback, and concerns are handled with care and efficiency.
The closing date for applications is Friday 6th February 2026 but if you are interested in this role we would advise applying immediately to avoid disappointment.
We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Customer Liaison Manager - Maternity Cover in Wigan employer: Connolly Limited
Contact Detail:
Connolly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager - Maternity Cover in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Liaison Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around customer experience and team collaboration. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your past experiences in customer liaison roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in ASAP!
We think you need these skills to ace Customer Liaison Manager - Maternity Cover in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Liaison Manager role. Highlight your RLO experience and any relevant retrofit projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your leadership style aligns with our values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Team Spirit: Since this role involves leading teams, share examples of how you've supported colleagues in their growth. We’re all about collaboration, so any stories about fostering a positive work environment will definitely catch our eye!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application promptly. Don’t wait until the last minute – we’d love to hear from you soon!
How to prepare for a job interview at Connolly Limited
✨Know Your Customer Journey
Make sure you understand the customer journey and how it relates to the role of a Customer Liaison Manager. Be ready to discuss specific examples from your past experience where you've improved customer interactions or resolved issues effectively.
✨Showcase Leadership Skills
As this role involves leading teams, prepare to share instances where you've provided guidance and support to colleagues. Highlight your ability to foster a positive work environment and how you've contributed to team success in previous roles.
✨Be Process-Oriented
Familiarise yourself with common workflows and processes in customer service. Be prepared to discuss how you've identified opportunities for improvement in past positions and what tools or strategies you've implemented to enhance efficiency.
✨Engage with Key Stakeholders
Since you'll be acting as a key point of contact, think about how you've effectively communicated with various teams in the past. Prepare to talk about how you handle feedback and concerns from both customers and site managers, ensuring you demonstrate your commitment to collaboration.
