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- Tasks: Lead customer teams and enhance the customer journey during project delivery.
- Company: Join a forward-thinking company focused on positive community experiences.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and team collaboration.
- Qualifications: 18 months of RLO experience; retrofit experience is a plus.
- Other info: Equal Opportunities employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
A bit about the role … We are looking for a dedicated Customer Liaison Manager to lead our Customer Liaison teams across multiple sites. This role is essential in ensuring a smooth and positive customer journey during project delivery, keeping customer and community experience at the heart of all Connolly operations. As this will be maternity cover, we are looking for someone in-house with at least 18 months RLO experience and retrofit experience would be an advantage.
What you'll be doing…
- Provide encouragement, guidance, and leadership to the customer team.
- Support colleagues in their professional growth and career development.
- Help foster a positive and collaborative work environment, ensuring teams work closely together for the best customer outcomes.
- Work with the Head of Customer Experience to identify opportunities for improving workflows, tools, and processes that make customer interactions smoother and more efficient.
- Support ongoing enhancements to the customer service platform, ensuring the team can work effectively and track key service metrics.
- Act as a key point of contact for the Customer and Site Manager teams, ensuring requests, feedback, and concerns are handled with care and efficiency.
The closing date for applications is Friday 6th February 2026 but if you are interested in this role we would advise applying immediately to avoid disappointment.
We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Customer Liaison Manager in Wigan employer: Connolly Limited
Contact Detail:
Connolly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Liaison Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes Connolly tick and how you can contribute to enhancing customer experiences. Tailor your responses to highlight your relevant experience and skills.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Manager, you'll need to convey information clearly and effectively. Role-play common interview scenarios with a friend or family member to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're genuinely interested in joining our team at Connolly.
We think you need these skills to ace Customer Liaison Manager in Wigan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Manager role. Highlight your relevant experience, especially any RLO or retrofit experience, to show us you’re the perfect fit for the job.
Showcase Your Leadership Skills: Since this role involves leading teams, don’t forget to mention your leadership experiences. Share examples of how you've encouraged and guided teams in the past, as we want to see how you can foster a positive work environment.
Emphasise Customer Focus: We’re all about the customer journey, so make sure to highlight your commitment to customer service. Talk about how you've improved customer interactions or resolved issues effectively in previous roles.
Apply Early!: The closing date is 6th February 2026, but we recommend applying as soon as possible. Don’t wait until the last minute—get your application in through our website to avoid disappointment!
How to prepare for a job interview at Connolly Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the Customer Liaison Manager role and its responsibilities. Familiarise yourself with Connolly's operations and how they prioritise customer experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Customer Liaison Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully guided a team or improved workflows. Highlight your ability to foster collaboration and support professional growth among colleagues.
✨Prepare for Scenario Questions
Expect questions about handling customer feedback and resolving issues. Think of specific scenarios where you've turned a negative customer experience into a positive one. This will showcase your problem-solving skills and your commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready for the interviewer. Inquire about the current challenges the customer team faces or how they measure success in customer interactions. This shows your proactive approach and genuine interest in improving the customer journey.
