At a Glance
- Tasks: Build positive relationships with residents and ensure smooth project delivery.
- Company: Join Connolly Ltd, a family-run business making a difference in social housing.
- Benefits: Competitive salary, generous holiday, pension scheme, and career development opportunities.
- Other info: Be part of a supportive team with a strong reputation in the community.
- Why this job: Make a real impact on residents' lives while working on exciting refurbishment projects.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Join a growing team making a real difference to residents and communities in Stockport. Due to continued growth and a strong pipeline of secured work, Connolly Ltd is looking for experienced Resident Liaison Officers (RLOs) to join our Social Housing team across Greater Manchester. This is a fantastic opportunity to play a key role in delivering refurbishment and retrofit programmes that improve homes and residents' quality of life.
As a Resident Liaison Officer, you'll be the first point of contact for residents throughout the duration of the project, helping to build positive relationships and ensuring a high level of customer satisfaction. You'll work closely with site teams, housing providers and residents to minimise disruption, resolve concerns and maintain clear communication at every stage of the project.
Key Responsibilities:- Building positive relationships with residents throughout project delivery
- Providing clear and regular communication regarding planned works
- Liaising with housing associations, local authorities and client representatives
- Organising and attending resident meetings and consultation events
- Managing customer enquiries, concerns and complaints effectively
- Monitoring customer satisfaction and identifying opportunities for improvement
- Supporting site teams to deliver an excellent resident experience
- Maintaining accurate records and project communication logs
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer-facing role within Social Housing
- Experience supporting residents during refurbishment or planned works projects is desirable
- Excellent communication and interpersonal skills
- Confident in managing difficult conversations and resolving issues professionally
- Strong organisational and administrative abilities
- Good IT skills, including Microsoft Word and Excel
- Ability to work independently and as part of a wider project team
- Full UK Driving Licence
- Established family-run business with a strong reputation
- Secure, long-term Social Housing contracts
- Supportive and experienced management team
- Opportunities for training and career development
- Competitive salary and benefits package
- Generous holiday entitlement and pension scheme
- The opportunity to make a genuine difference to residents and communities
Connolly is an established Social Housing refurbishment contractor working in partnership with local authorities and housing associations across the North West, West Yorkshire and North Wales. With a growing portfolio of planned investment, retrofit and regeneration projects, we're proud to deliver high-quality improvements that enhance homes and create lasting benefits for residents.
If you're passionate about customer service, enjoy building strong relationships and want to be part of a growing business with a strong pipeline of work, we'd love to hear from you. Apply today and become part of Team Connolly.
Resident Liaison Officer / Tenant Liaison Officer in Stockport employer: Connolly Limited
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and community impact. As a Window Surveyor, you will benefit from a competitive rewards package, comprehensive training opportunities, and the chance to contribute to meaningful projects within the Social Housing sector across the North West, Cumbria, and West Yorkshire. Join a growing team where your skills are valued and your professional development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer / Tenant Liaison Officer in Stockport
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Connolly Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Connolly Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Connolly Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Connolly Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Liaison Officer / Tenant Liaison Officer in Stockport
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Connolly Limited:Before hitting send, make sure to tailor your application specifically to Connolly Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Connolly Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
