At a Glance
- Tasks: Be the vital link between residents and project teams, ensuring smooth communication and support.
- Company: Join Connolly Ltd, a family-run business with a strong reputation in social housing.
- Benefits: Enjoy competitive salary, generous holidays, pension scheme, and career development opportunities.
- Other info: Join a supportive team and help enhance communities across Greater Manchester and West Yorkshire.
- Why this job: Make a real difference to residents' lives while working on impactful refurbishment projects.
- Qualifications: Experience in customer-facing roles and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Join a growing team making a real difference to residents and communities in Oldham and Greater Manchester. Due to continued growth and a strong pipeline of secured work, Connolly Ltd is looking for experienced Resident Liaison Officers (RLOs) to join our Social Housing team across Greater Manchester and West Yorkshire. This is a fantastic opportunity to play a key role in delivering refurbishment and retrofit programmes that improve homes and residents' quality of life.
As a Resident Liaison Officer, you'll be the first point of contact for residents throughout the duration of the project, helping to build positive relationships and ensuring a high level of customer satisfaction. You'll work closely with site teams, housing providers and residents to minimise disruption, resolve concerns and maintain clear communication at every stage of the project.
Key Responsibilities:
- Building positive relationships with residents throughout project delivery
- Providing clear and regular communication regarding planned works
- Liaising with housing associations, local authorities and client representatives
- Organising and attending resident meetings and consultation events
- Managing customer enquiries, concerns and complaints effectively
- Monitoring customer satisfaction and identifying opportunities for improvement
- Supporting site teams to deliver an excellent resident experience
- Maintaining accurate records and project communication logs
What We're Looking For:
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer-facing role within Social Housing
- Experience supporting residents during refurbishment or planned works projects is desirable
- Excellent communication and interpersonal skills
- Confident in managing difficult conversations and resolving issues professionally
- Strong organisational and administrative abilities
- Good IT skills, including Microsoft Word and Excel
- Ability to work independently and as part of a wider project team
- Full UK Driving Licence
Why Join Connolly?
- Established family-run business with a strong reputation
- Secure, long-term Social Housing contracts
- Supportive and experienced management team
- Opportunities for training and career development
- Competitive salary and benefits package
- Generous holiday entitlement and pension scheme
- The opportunity to make a genuine difference to residents and communities
If you're passionate about customer service, enjoy building strong relationships and want to be part of a growing business with a strong pipeline of work, we'd love to hear from you. Apply today and become part of Team Connolly.
Resident Liaison Officer / Customer Liaison Officer in Oldham employer: Connolly Limited
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and community impact. As a Window Surveyor, you will benefit from a competitive rewards package, comprehensive training opportunities, and the chance to contribute to meaningful projects within the Social Housing sector across the North West, Cumbria, and West Yorkshire. Join a growing team where your skills are valued and your professional development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer / Customer Liaison Officer in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connolly Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connolly Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer / Customer Liaison Officer in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connolly Limited:Your cover letter is your chance to shine! Tell us why you want to work at Connolly Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connolly Limited!
How to prepare for a job interview at Connolly Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
