At a Glance
- Tasks: Build strong relationships with residents and ensure clear communication during projects.
- Company: Connolly, a leading construction refurbishment company with family values.
- Benefits: Secure work, competitive salary, generous holidays, and career progression opportunities.
- Other info: Join a supportive team dedicated to positive change in Greater Manchester.
- Why this job: Make a real difference in people's lives and communities through exceptional customer service.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Customer Liaison Officer (CLO)
A Bit About Us...
Connolly is a leading construction refurbishment company based in Wigan, delivering planned maintenance, retrofit and regeneration projects across the social housing sector.
With family values at our core, we're passionate about creating better homes, stronger communities and positive change for the people we work with and alongside.
As our business continues to grow and we secure new programmes across Greater Manchester, we're looking for experienced Customer Liaison Officers to join our team and play a key role in delivering an exceptional customer experience.
A Bit About the Role...
At Connolly, we believe great projects are about more than bricks and mortar. They're about people.
As a Customer Liaison Officer, you'll be the bridge between residents, clients and operational teams, ensuring communication is clear, concerns are addressed and residents feel valued and supported while work is taking place in their homes.
You'll often be the face of the project within the community, helping to build trust, maintain positive relationships and ensure every resident receives a professional, respectful and compassionate service.
This is an ideal opportunity for someone who enjoys working with people, solving problems and making a real difference to customers' experiences.
What You'll Be Responsible For...
- Building strong, positive relationships with residents throughout project delivery
- Acting as the first point of contact for resident enquiries and concerns
- Providing clear, accurate and timely communication regarding planned works
- Preparing and distributing resident information and project updates
- Organising and attending resident consultation events, meetings and community engagement activities
- Supporting vulnerable residents and ensuring individual needs are understood and considered
- Liaising closely with housing associations, local authorities, client representatives and site teams
- Managing customer complaints and concerns professionally and proactively
- Monitoring customer satisfaction levels and identifying opportunities for improvement
- Maintaining accurate records, communication logs and project documentation
- Supporting operational teams to deliver an exceptional resident experience from start to finish
What We'd Like From You...
- Previous experience as a Resident Liaison Officer, Customer Liaison Officer or within a customer-facing Social Housing role
- Experience supporting residents during refurbishment, retrofit or planned maintenance works would be advantageous
- Excellent interpersonal and communication skills
- Ability to build trust and rapport with a wide range of people
- Confidence in handling challenging conversations with professionalism and empathy
- Strong organisational and administrative skills
- Good IT skills, including Microsoft Office applications
- Ability to work independently while contributing positively to the wider project team
- A proactive approach to problem solving
- Full UK Driving Licence
What Makes a Great Resident Liaison Officer at Connolly?
We're looking for people who
- Genuinely care about customers and communities
- Enjoy helping others and finding practical solutions
- Are calm, resilient and professional under pressure
- Can communicate confidently with residents, clients and colleagues alike
- Understand that excellent customer service can make all the difference to someone's experience during improvement works
What We'll Give You...
- Secure, long-term work with an established and growing business
- Competitive salary and benefits package
- Generous holiday entitlement and pension scheme
- Ongoing training, support and development opportunities
- Career progression within a growing organisation
- Supportive and experienced management teams
- The opportunity to work on projects that make a lasting difference to homes and communities
- A values-driven culture where people are genuinely respected and supported
Why Join Team Connolly?
Every home improvement project we deliver impacts real people.
As a Customer Liaison Officer, you'll play a critical role in ensuring that residents feel informed, respected and supported throughout that process.
You'll be joining a business with a strong reputation, exciting growth plans and a commitment to delivering outstanding outcomes for both our clients and the communities they serve.
Ready to Join Team Connolly?
If you're passionate about customer service, community engagement and delivering positive experiences for residents, we'd love to hear from you.
Apply today and help us create better homes, stronger communities and positive change across Greater Manchester.
Customer Liaison Officer-Greater Manchester in Oldham employer: Connolly Limited
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and community impact. As a Window Surveyor, you will benefit from a competitive rewards package, comprehensive training opportunities, and the chance to contribute to meaningful projects within the Social Housing sector across the North West, Cumbria, and West Yorkshire. Join a growing team where your skills are valued and your professional development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer-Greater Manchester in Oldham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connolly Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connolly Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer-Greater Manchester in Oldham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connolly Limited:Your cover letter is your chance to shine! Tell us why you want to work at Connolly Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connolly Limited!
How to prepare for a job interview at Connolly Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
