At a Glance
- Tasks: Engage with residents and oversee housing refurbishments while ensuring satisfaction.
- Company: Join Connolly, a family-run leader in social housing refurbishment.
- Benefits: Enjoy a competitive salary, generous holidays, and training opportunities.
- Other info: Be part of a supportive team with strong values and growth potential.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Experience in social housing or customer service is preferred.
The predicted salary is between 30000 - 40000 € per year.
A bit about the role … We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across North Yorkshire - Bradford/ Halifax/ Leeds/ Huddersfield etc.
A bit about us … Connolly is a leading construction refurbishment company, with family values at our core. We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire. The scope of works we have will be kitchen and bathroom refurbishments and previous experience in this field would be desirable.
What you will be responsible for…
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we’d like from you…
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we’ll give you … This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer in Leeds employer: Connolly Limited
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. With a strong focus on the social housing sector across North Yorkshire, employees benefit from a comprehensive rewards package, including generous holiday entitlement and opportunities for training and development, making it an ideal place for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Tip Number 1
Get to know the company! Research Connollys and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their family-oriented culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for impressing during the interview process.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be an excellent communicator. Role-play common scenarios you might face with residents to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Team Connolly and ready to make a difference in social housing.
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Show Your Passion for Social Housing:When writing your application, let your enthusiasm for social housing shine through! We want to see how your background and experiences align with our values at Connolly. Share specific examples that highlight your commitment to improving residents' lives.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight relevant experience, especially in customer service and social housing. We love seeing candidates who take the time to connect their skills with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key achievements. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join Team Connolly!
How to prepare for a job interview at Connolly Limited
✨Know Your Stuff
Make sure you understand the social housing sector and Connolly's role within it. Brush up on recent projects they've completed, especially in kitchen and bathroom refurbishments, as this will show your genuine interest and help you relate your experience to their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively liaised with residents or clients in the past. Think about times when you resolved complaints or built relationships, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve dealing with difficult residents or managing unexpected issues on-site. Highlighting your problem-solving skills will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of projects you'll be working on, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
