At a Glance
- Tasks: Engage with residents and oversee property refurbishments in social housing.
- Company: Join Connolly, a family-run leader in construction and social housing.
- Benefits: Enjoy a competitive salary, generous holidays, and a strong pension plan.
- Other info: Be part of a supportive team with excellent training opportunities.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Experience in social housing or customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for dynamic Resident Liaison Officers / Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across North Yorkshire – Bradford / Halifax / Leeds / Huddersfield etc.
Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire. The scope of works we have will be kitchen and bathroom refurbishments and previous experience in this field would be desirable.
What you will be responsible for:
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we’d like from you:
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we’ll give you:
This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer in Halifax employer: Connolly Limited
Connollys is an exceptional employer that prioritises family values and employee well-being, making it a fantastic place to work as a Resident Liaison Officer in North Yorkshire. With a strong focus on personal development, competitive benefits including a comprehensive pension and generous holiday entitlement, and a supportive team environment, employees are empowered to thrive while contributing to meaningful social housing projects. Join us to be part of a growing company that values your contributions and fosters a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Halifax
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get involved in local community events related to housing. This is a great way to meet potential employers and show off your communication skills. Plus, it’ll give you some insight into the needs of residents, which is key for a Resident Liaison Officer.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of social housing issues. Be ready to discuss how you would handle resident complaints or improve customer satisfaction. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Connolly. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Resident Liaison Officer role. Highlight any previous work in social housing or customer service, as this will show us you’re a great fit for our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with residents and how your interpersonal skills can help us at Connollys. Keep it friendly and professional!
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with residents or clients in the past. This will help us see your potential to build strong relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join Team Connolly!
How to prepare for a job interview at Connolly Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific responsibilities of a Resident Liaison Officer. Familiarise yourself with Connolly's projects and values, so you can show how your experience aligns with their mission.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively liaised with residents or resolved complaints in the past. Be ready to demonstrate your interpersonal skills during the interview.
✨Be a Problem Solver
Think of scenarios where you've had to solve problems or handle difficult situations. Highlight your ability to remain calm and courteous while addressing issues, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture at Connolly. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers!
