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- Tasks: Lead customer teams and enhance the customer journey during project delivery.
- Company: Join a forward-thinking company focused on positive community experiences.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and team collaboration.
- Qualifications: 18 months of RLO experience; retrofit experience is a plus.
- Other info: Apply early to secure your chance; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
A bit about the role … We are looking for a dedicated Customer Liaison Manager to lead our Customer Liaison teams across multiple sites. This role is essential in ensuring a smooth and positive customer journey during project delivery, keeping customer and community experience at the heart of all Connolly operations. As this will be maternity cover, we are looking for someone in-house with at least 18 months RLO experience and retrofit experience would be an advantage.
What you'll be doing…
- Provide encouragement, guidance, and leadership to the customer team.
- Support colleagues in their professional growth and career development.
- Help foster a positive and collaborative work environment, ensuring teams work closely together for the best customer outcomes.
- Work with the Head of Customer Experience to identify opportunities for improving workflows, tools, and processes that make customer interactions smoother and more efficient.
- Support ongoing enhancements to the customer service platform, ensuring the team can work effectively and track key service metrics.
- Act as a key point of contact for the Customer and Site Manager teams, ensuring requests, feedback, and concerns are handled with care and efficiency.
The closing date for applications is Friday 6th February 2026 but if you are interested in this role we would advise applying immediately to avoid disappointment.
We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Customer Liaison Manager employer: Connolly Limited
Contact Detail:
Connolly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Liaison Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes Connolly tick and how you can contribute to enhancing customer experiences. Tailor your answers to reflect their mission and goals.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Manager, you'll need to convey information clearly and effectively. Role-play common interview scenarios with a friend or family member to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team and making a difference in customer journeys.
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Liaison Manager role. Highlight your RLO experience and any relevant retrofit projects to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can lead our teams to success. Keep it engaging and personal!
Showcase Your Leadership Skills: In your application, don’t forget to mention your leadership experience. We want to see how you’ve supported colleagues and fostered a positive work environment in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Connolly Limited
✨Know Your Customer Journey
Make sure you understand the customer journey and how it relates to the role of a Customer Liaison Manager. Be ready to discuss specific examples of how you've improved customer experiences in previous roles, especially if you have experience in retrofit projects.
✨Showcase Leadership Skills
This role requires strong leadership abilities. Prepare to share instances where you've guided teams or supported colleagues in their professional growth. Highlight your approach to fostering a positive work environment and how it led to better customer outcomes.
✨Be Process-Oriented
Since the job involves improving workflows and processes, come prepared with ideas on how to enhance customer interactions. Think about tools or methods you've implemented in the past that made a difference and be ready to discuss them.
✨Engage with Key Stakeholders
As a key point of contact for various teams, demonstrate your communication skills. Prepare to talk about how you've effectively handled requests and feedback from customers and site managers, ensuring that concerns were addressed promptly and efficiently.
