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For Companies At a Glance
- Tasks: Engage with residents and ensure smooth communication about property works.
- Company: Join Connolly, a family-oriented leader in social housing refurbishment.
- Benefits: Attractive rewards package, generous holidays, and training opportunities.
- Why this job: Make a real difference in the community while growing your career.
- Qualifications: Experience in social housing or customer service, excellent communication skills.
- Other info: Dynamic team environment with strong support and growth potential.
The predicted salary is between 30000 - 40000 £ per year.
A bit about the role … We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across the North West and Yorkshire. We are hiring in Bradford area(s).
A bit about us … Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire.
What you will be responsible for…
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we’d like from you…
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we’ll give you … This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer in Bradford employer: Connolly Limited
Contact Detail:
Connolly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Get involved in local community events related to housing. This is a great way to meet potential employers and show off your communication skills. Plus, it demonstrates your commitment to the sector!
✨Tip Number 3
Prepare for interviews by practising common questions specific to resident liaison roles. Think about scenarios where you've solved problems or improved customer satisfaction, as these will come in handy when showcasing your experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer in Bradford
Some tips for your application 🫡
Show Your Passion for Social Housing: When writing your application, let us know why you're passionate about social housing. Share any relevant experiences that highlight your commitment to improving residents' lives and how you can contribute to our family values at Connolly.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your communication skills and problem-solving abilities, as these are key to building relationships with residents and clients.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Connolly Limited
✨Know Your Stuff
Before the interview, make sure you understand Connolly's mission and values, especially their focus on social housing. Familiarise yourself with the specific responsibilities of a Resident Liaison Officer, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is key. Prepare examples from your past roles where you've successfully liaised with residents or resolved complaints. This will demonstrate your ability to build relationships and handle challenging situations effectively.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to address customer complaints or improve satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Dress the Part and Be Yourself
While it's important to look professional, don't forget to let your personality shine through. Connolly values family and teamwork, so showing your genuine self can help you connect with the interviewers. A friendly smile and positive attitude can go a long way!