At a Glance
- Tasks: Plan and manage luxury golf itineraries, ensuring a premium client experience.
- Company: Connoisseur Golf offers exclusive luxury golf travel experiences worldwide.
- Benefits: Generous salary, private healthcare, enhanced pension, and 34 days paid holiday.
- Other info: Dynamic office environment in St Andrews with excellent training and career development opportunities.
- Why this job: Join a passionate team and create unforgettable travel experiences for golf enthusiasts.
- Qualifications: Event management skills, customer service expertise, and strong organisational abilities required.
The predicted salary is between 28000 - 32000 £ per year.
Connoisseur Golf provides luxury golf travel experiences to Scotland, Ireland, England, and other select destinations around the world. The company specialises in Helicopter Golf and offers exclusive access to many of the world’s premier golf courses. Guests enjoy bespoke itineraries, high-touch service, and meticulously planned journeys that highlight both championship golf and local culture. Team members work in a client-focused environment where attention to detail, discretion, and a passion for travel and golf are highly valued.
The Tour Coordinator is a full-time, on-site role based in St Andrews, responsible for planning and managing luxury golf itineraries from initial inquiry through post-trip follow-up. Day-to-day tasks include:
- Liaising with clients to understand their preferences
- Coordinating tee times, transportation, 5* accommodations, dining reservations
- Creating a client specific app-based journey for each trip
- Active communication with golf courses, hotels, transport providers, and other partners to confirm arrangements and handle any changes or special requests
- Supporting on-the-ground logistics during tours
- Providing high-quality customer service
- Contributing to sales by responding to enquiries, preparing proposals, and nurturing long-term client relationships
40 hrs/week including 1hr paid lunch break + seasonal overtime + 34 days paid holiday. A generous starting salary dependent upon skill-set and experience (£28-32k + bonus structure), private healthcare and enhanced pension contribution. A high level of training and support from a friendly team which will allow you to develop confidence in designing, building, communicating and modifying client trips. Invoicing, receipting and maintaining client accounts. Making payments to suppliers and industry partners. Hosting client groups on location, ensuring an industry leading level of customer service. Positive office environment in St Andrews, workstation with iMac, MacBook Air and iPhone. Staff uniform supplied by KJUS and Peter Millar.
Qualifications:
- Planning / Event Management skills to coordinate complex itineraries, group logistics, and on-site tour operations
- Customer Service and Communication skills to deliver a premium client experience, manage expectations, and resolve issues professionally
- Strong numeracy skills - displaying confidence and precision
- Experience in working on complex and high value client accounts
- Sales skills to respond to enquiries, prepare tailored proposals, support conversion and repeat bookings
- Strong organizational and time-management abilities, with attention to detail and accuracy in documentation
- Proficiency with Office 365; experience working with a CRM; comfortable working with digital itineraries and app platforms
- Ability to work on-site in St Andrews, collaborate within a small team, and adapt to changing client needs and schedules
- Flexibility to work outside the normal office hours if required
- Prior experience in travel, hospitality, luxury services, or golf-related businesses is an advantage
- Relevant education in tourism, hospitality, events, or a related field, or equivalent professional experience
How to Apply:
Please send a short cover note along with your CV to Jim Stewart. Title your email "Tour Coordinator Application" and send to info@connoisseurgolf.com by Friday 17th July. Shortlisted candidates will be contacted on Tuesday 21st July to arrange an interview.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator, Office Experience in Fife
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Connoisseur Golf who are looking for fresh talent for roles like Coordinator, Office Experience.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
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✨Don’t Shy Away from Cold Emails
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We think you need these skills to ace Coordinator, Office Experience in Fife
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Coordinator, Office Experience role at Connoisseur Golf.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Coordinator, Office Experience position at Connoisseur Golf.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Connoisseur Golf.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Connoisseur Golf's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Coordinator, Office Experience.
How to prepare for a job interview at Connoisseur Golf
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Connoisseur Golf.
