Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants and contractors, ensuring smooth operations and excellent service delivery.
- Company: Connexus, a community-focused rural housing association with a commitment to quality homes.
- Benefits: Flexible working options, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while advocating for customers in your community.
- Qualifications: Strong organisational skills and the ability to communicate effectively.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We have an amazing opportunity for an individual to join the Asset Management team as a Tenant Liaison Officer. Our team is at the heart of our 30-year programme to focus on delivering excellent quality homes. This role will see you as an advocate for our customers & an aid to our contractors.
As Tenant Liaison Officer you will:
- Be self-motivated, demonstrating drive enthusiasm and determination
- Provide support and act as an advocate for customers
- Meet the tenant liaison visit number requirements, to ensure smooth running of key contracts
- Meet the complaint response times as detailed in the customer service standards
- Be able to write reports and letters logically and concisely
- Have good organisational skills
This role has been identified as suitable for hybrid working which will be a combination of home working and working from site and our offices, with Head office at Craven Arms and travel to other offices as required.
Shortlisting date: 17 October 2025
Interview date: 23 October 2025
This role will be subject to an enhanced DBS check.
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We\’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Email: –
Tenant Liaison Officer employer: Connexus
Contact Detail:
Connexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Get to know the company! Research Connexus and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Tenant Liaison Officer at Connexus.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle tenant complaints or advocate for customers. Practising your responses will help you feel more confident when it’s time to shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Connexus team and making a difference in the community.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in our customers' lives and how you can be an advocate for them.
Be Clear and Concise: Make sure your reports and letters are easy to read. We appreciate logical and straightforward writing, so keep it simple and to the point. This will show us that you have the organisational skills we’re looking for!
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant experience and skills that match the Tenant Liaison Officer role. We love seeing how you connect your background to what we do at Connexus.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Connexus
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks like advocating for customers and meeting complaint response times. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
Since you'll be writing reports and letters, practice articulating your thoughts clearly. During the interview, provide examples of how you've effectively communicated with customers or stakeholders in the past. This will show that you can handle the written aspects of the job with ease.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Prepare to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay on top of your workload, especially when juggling multiple tenant visits and contracts.
✨Emphasise Your Passion for Community
Connexus values community-focused individuals. Be ready to talk about why you’re passionate about providing quality homes and supporting customers. Share any relevant experiences that highlight your commitment to making a positive impact in the community.
