Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and engage young people aged 16-25 in a safe environment.
- Company: Join Connexus, a community-focused housing group making a real difference.
- Benefits: Enjoy up to 30 days annual leave, health plans, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a positive impact on young lives while developing your skills.
- Qualifications: Ability to build relationships and handle crisis situations confidently.
The predicted salary is between 25000 - 30000 ÂŁ per year.
An exciting opportunity has arisen for a Younger Persons Training and Engagement Support Officer to join our team at our Younger Persons Service in Hereford to work with the young people in our accommodation-based service across a 7 day 9am-10pm team rota to provide a safe and supportive environment for young people aged 16-25. A big part of this role is around training and engagement so you should be able to build good working relationships with our young people. You will be confident in dealing with crisis situations as they arise, this may include liaising with other professionals or signposting to external agencies to fully support the young people. You will need to update and record information in a timely and accurate manner.
Are you able to engage young people? Can you think outside the box? Are you able to remain calm in times of crisis? If yes, this role could be for you!
The hours are based on a 7-day Rota on shifts 9am to 5pm, 11am to 7pm or 2pm to 10pm.
This role will be subject to an enhanced DBS check.
About Connexus: Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work we do is varied, and no two days are the same. You’ll be joining a team which provides a wide range of excellent support services including independent living for older people, providing specialist accommodation and services for younger people, and managing a refuge and other safe accommodation for those fleeing domestic abuse. Our teams also provide supported temporary accommodation for those aged 18-55 who have complex needs. Some roles involve providing help locally in the community, supporting and offering specialist advice and working with our partners to prevent homelessness.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of underrepresentation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Some of the benefits:
- Up to 30 days annual leave & Bank Holidays
- Continual learning and development opportunities
- Generous pension scheme
- Westfield Health healthcare plan
- Paid sickness leave (upon successful completion of probationary period)
- Enhanced maternity/paternity pay
Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier!
Support Officer - Training and Engagement in Hereford employer: Connexus
Contact Detail:
Connexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer - Training and Engagement in Hereford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connexus. Understand their values and the work they do with young people. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to crisis management and engagement. Role-play with a friend or in front of a mirror to build your confidence and refine your answers.
✨Tip Number 3
Show your personality! When you're in the interview, let your passion for working with young people shine through. Share personal stories or experiences that highlight your ability to engage and support them effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Officer - Training and Engagement in Hereford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with young people shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for specific examples of how you've engaged with young people or handled crisis situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Connexus
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Officer in Training and Engagement. Familiarise yourself with Connexus's mission and values, especially how they relate to supporting young people. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Build Rapport
Since this role involves engaging with young people, practice building rapport during your interview. Think about how you can connect with the interviewers by sharing relevant experiences or stories that demonstrate your ability to relate to young people and handle crisis situations.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully dealt with challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think outside the box and remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if Connexus is the right fit for you.