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Healthy Homes Case Co-Ordinator, Craven Arms
Client: Connexus
Location: Craven Arms
Job Category: Other
EU work permit required: Yes
Job Reference: 82fc2b0873d3
Job Views: 4
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
The vacancy
We have an exciting opportunity for 2 individuals to join our team as Case Co-Ordinators. This is a new role within our Healthy Homes team to address damp, mould, and condensation (DMC) issues and meet the requirements of Awaab’s Law, effective from 27th October. The team will manage all DMC cases from start to finish, ensuring a seamless service for our customers experiencing problems in their homes.
As a Healthy Homes Case Co-Ordinator, you will serve as the primary contact for customers reporting damp and mould concerns. Your responsibilities include logging, triaging, and tracking cases according to internal protocols and regulatory obligations. You will also schedule property inspections and remedial works with contractors and in-house teams, ensuring minimal disruption to tenants.
You will ensure the end-to-end process flows smoothly and that customers are kept informed at all stages. You will liaise with other teams to support and update decanted tenants, and assist with performance reporting and follow-up calls to ensure homes remain free from DMC after treatment. This role is crucial in providing the best care and support to customers dealing with DMC issues.
To succeed, you should have empathy and respect for customers with DMC issues, be proactive in your work, and be able to plan work effectively (training on our system will be provided). You must ensure timely and regular communication with customers, and have experience in housing, property maintenance, repairs coordination, or a customer service role. Strong organizational and time-management skills, along with excellent note-taking and communication abilities, are essential.
This position is suitable for hybrid working, combining home-based and office work at our Head Office in Craven Arms, with travel to other offices as needed.
Shortlisting date: 21 July 2025
Interview date: 28 July 2025
About Connexus
Connexus is a rural housing association rooted in Shropshire and Herefordshire, providing good quality, affordable, and safe homes. We aim to create inclusive neighborhoods, sustainable rural communities, and support our customers in building a fulfilling life at home. Our work is varied and rewarding, with flexible working options and excellent benefits. We are committed to training and development to help our colleagues grow. If you want to make a difference and work with like-minded people, Connexus could be the right place for you.
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