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- Tasks: Lead housing management operations and ensure customer-first service across 9000 properties.
- Company: Connexus, a community-focused rural housing association in Shropshire and Herefordshire.
- Benefits: Up to 30 days annual leave, generous pension scheme, and continuous learning opportunities.
- Why this job: Make a real difference in people's lives while shaping thriving communities.
- Qualifications: Experience in large-scale housing management and strong leadership skills required.
- Other info: Hybrid working options available with a supportive team culture.
The predicted salary is between 48000 - 72000 £ per year.
At Connexus we are committed to delivering safe high-quality homes and services that our customers can trust. As we continue to adapt to the evolving needs of our communities and the regulatory environment we are seeking a strategic and customer-focused Head of Housing Services to lead our housing management operations across our diverse portfolio. This is a pivotal leadership role within our Customer Directorate responsible for shaping and embedding a culture of customer-first service compliance and continuous improvement. You will ensure that Connexus not only meets but anticipates the requirements of the Regulator of Social Housing, Housing Ombudsman and all relevant legislation driving innovation and supporting thriving sustainable communities.
Key Responsibilities
- Provide strategic and operational leadership for housing management services across approximately 9000 properties.
- Oversee tenancy management, allocations, lettings, income collection, arrears management, tenancy sustainment and anti-social behaviour interventions.
- Lead and develop a team of around 50 colleagues including up to 5 direct reports fostering a culture of performance and accountability.
- Ensure compliance with legislation, regulatory standards and sector best practice.
- Drive innovation and service improvement to deliver efficient responsive services that meet customer needs.
- Collaborate with internal teams and external partners to support thriving communities and customer wellbeing.
- Monitor and report on key performance indicators taking timely action to address underperformance.
- Manage budgets effectively ensuring value for money and financial sustainability.
What We're Looking For
- Substantial experience in managing large-scale housing management services.
- Strong knowledge of housing law, regulation and sector best practice.
- Proven ability to lead, motivate and develop high-performing teams.
- Financial acumen with experience managing budgets and delivering value for money.
- Excellent communication and influencing skills with the ability to build strong relationships.
- CIH Level 5 qualification (or commitment to achieve).
- Full UK driving licence.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices, experiences, perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Some of the benefits
- Up to 30 days annual leave & Bank Holidays
- Continual learning and development opportunities
- Generous pension scheme
- Westfield Health healthcare plan
- Paid sickness leave (upon successful completion of probationary period)
- Enhanced maternity/ paternity pay
Head of Housing Services employer: Connexus
Contact Detail:
Connexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing Services
✨Tip Number 1
Research Connexus and its values before your interview. Understanding their commitment to customer-first service will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to manage large teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 3
Don’t shy away from discussing your financial acumen. Be ready to talk about how you’ve managed budgets effectively in previous roles and how you can ensure value for money at Connexus.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Housing Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the key responsibilities and requirements listed in the job description. We want to see how you can bring your unique skills to Connexus!
Showcase Your Leadership Skills: As a Head of Housing Services, you'll be leading a team. Use your written application to demonstrate your leadership style and any relevant achievements. We love to see examples of how you've motivated teams and driven performance.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Connexus
✨Know Your Stuff
Make sure you brush up on housing law, regulations, and best practices. Connexus is looking for someone who can navigate the complexities of housing management, so being well-versed in these areas will show that you're serious about the role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop high-performing teams, as this is crucial for the Head of Housing Services position. Think of specific challenges you've faced and how you overcame them.
✨Customer Focus is Key
Connexus prides itself on a customer-first approach, so be ready to discuss how you've implemented customer-centric strategies in your previous roles. Share any innovative ideas you have for improving service delivery and meeting customer needs.
✨Be Financially Savvy
Since managing budgets is part of the job, come prepared to talk about your experience with financial management. Be ready to discuss how you've ensured value for money in past projects and how you plan to do the same at Connexus.
