Regional Housing Lead in Craven Arms

We're looking for an experienced Regional Housing Lead to lead housing services across South Shropshire and help shape the future of our Housing team. This is a newly created role as part of our ambitious redesign of Housing Services. We're investing in stronger local leadership and creating more direct connections between our teams, customers and communities.

As one of four Regional Housing Leads, you'll play a key role in embedding this new approach and influencing how services are delivered across your region. You'll provide leadership and direction to a team of a Senior Housing Officer and Housing Officers, ensuring excellent housing management services across South Shropshire. You'll drive performance in key areas including tenancy management, rent collection, arrears management and anti-social behaviour, while identifying opportunities to improve services, strengthen customer satisfaction and deliver positive outcomes.

We're looking for a confident and engaging housing professional with a strong track record in housing management and people leadership. You'll be passionate about developing others, building effective relationships with customers and partners, and using insight and performance data to drive continuous improvement.

South Shropshire is a diverse and rewarding region to manage, covering market towns, villages and rural communities. This role offers the opportunity to have a visible impact, lead through change and help shape the future of Housing Services at Connexus.

This is a hybrid role, combining home and office working. Our Head Office is based in Craven Arms, and regular travel across South Shropshire and to other Connexus locations will be required. This role will be subject to a Standard DBS check.

About Connexus: Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.

Connexus is committed to equality of opportunity for all employees and is keen to address areas of underrepresentation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.

Some of the benefits include:

• 30 days annual leave plus Bank Holidays (Pro-rata'd if part-time)
• Continual learning and development opportunities
• Generous pension scheme
• Company healthcare plan
• Paid sickness leave (upon successful completion of probationary period)
• Enhanced maternity/paternity pay
• Long service award
• Flexible and hybrid working
• Career development through clear pathways

Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier!