At a Glance
- Tasks: Lead housing management operations and ensure top-notch customer service across 9,000 properties.
- Company: Join Connexus, a trusted provider of safe and high-quality homes.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in communities while driving innovation in housing services.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 48000 - 72000 € per year.
At Connexus, we are committed to delivering safe, high-quality homes and services that our customers can trust. As we continue to adapt to the evolving needs of our communities and the regulatory environment, we are seeking a strategic and customer-focused Head of Housing Services to lead our housing management operations across our diverse portfolio. This is a pivotal leadership role within our Customer Directorate, responsible for shaping and embedding a culture of customer-first service, compliance, and continuous improvement. You will ensure that Connexus not only meets but anticipates the requirements of the Regulator of Social Housing, Housing Ombudsman, and all relevant legislation, driving innovation and supporting thriving, sustainable communities.
Key Responsibilities
- Provide strategic and operational leadership for housing management services across approximately 9,000 properties.
- Oversee tenancy management, allocations, lettings, income collection, arrears management, tenancy sustainment, and anti-social behaviour interventions.
- Lead and develop a team of around 50 colleagues, including up to 5 direct reports, fostering a culture of performance and accountability.
- Ensure compliance with legislation, regulatory standards, and sector best practice.
- Drive innovation and service improvement to deliver efficient, responsive services that meet customer needs.
- Collaborate with internal teams and external partners to support thriving communities and customer wellbeing.
- Monitor and report on key performance indicators, taking timely action to address underperformance.
- Manage budgets effectively, ensuring value for money and financial sustainability.
What We’re Looking For
- Substantial experience in managing large-scale housing management services.
- Strong knowledge of housing law, regulation, and sector best practice.
- Proven ability to lead, motivate, and develop high-performing teams.
- Financial acumen with experience managing budgets and delivering value for money.
- Excellent communication and influencing skills, with the ability to build strong relationships.
- CIH Level 5 qualification (or commitment to achieve).
- Full UK driving licence.
This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
Head of Housing Services in Craven Arms employer: Connexus
At Connexus, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. With a commitment to professional development, we offer numerous growth opportunities and a hybrid working model that promotes work-life balance, all while making a meaningful impact in the communities we serve. Join us in shaping a customer-first approach to housing services, where your leadership can drive innovation and create sustainable living environments for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Services in Craven Arms
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Connexus and its values. Understand their commitment to customer-first service and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven innovation in previous roles. Highlighting your ability to foster a culture of performance will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Connexus team and contributing to their mission.
We think you need these skills to ace Head of Housing Services in Craven Arms
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with the role of Head of Housing Services, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:This role is all about leading a team, so be sure to include examples of how you've motivated and developed teams in the past. We love seeing candidates who can demonstrate their ability to foster a culture of performance and accountability.
Highlight Your Compliance Knowledge:Since compliance is key in this role, make sure to mention your understanding of housing law and regulations. We’re looking for someone who not only meets but anticipates regulatory requirements, so any specific examples will really help you stand out!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connexus
✨Know Your Stuff
Make sure you brush up on housing law, regulations, and best practices. Familiarise yourself with Connexus's mission and values, and think about how your experience aligns with their commitment to customer-first service.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and develop high-performing teams. Think about specific situations where you've motivated colleagues or driven performance improvements, as this will resonate well with the interviewers.
✨Be Budget Savvy
Since financial acumen is key for this role, be ready to discuss your experience managing budgets. Bring examples of how you've ensured value for money in previous roles, and be prepared to talk about any innovative solutions you've implemented.
✨Engage with the Community Focus
Connexus is all about thriving communities, so come prepared to discuss how you've collaborated with internal teams and external partners. Share your thoughts on community wellbeing and how you can contribute to fostering a positive environment.
