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- Tasks: Act as a customer advocate and support contractors in delivering quality homes.
- Company: Join Connexus, a community-focused rural housing association with a passion for service.
- Benefits: Enjoy up to 30 days annual leave, health plans, and flexible working options.
- Other info: Hybrid working model with opportunities for continual learning and development.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Self-motivated with strong organisational skills and the ability to write clearly.
The predicted salary is between 30000 - 40000 £ per year.
We have an amazing opportunity for an individual to join the Asset Management team as a Customer Liaison Officer. Our team is at the heart of our 30-year programme to focus on delivering excellent quality homes. In this role you will act as an advocate for our customers and an aid to our contractors.
As Customer Liaison Officer you will:
- Be self-motivated, demonstrating drive, enthusiasm and determination
- Provide support and act as an advocate for customers
- Meet the customer liaison visit number requirements, to ensure smooth running of key contracts
- Meet the complaint response times as detailed in the customer service standards
- Be able to write reports and letters logically and concisely
- Have good organisational skills
This role has been identified as suitable for hybrid working which will be a combination of home working and working from site and our offices, with Head office at Craven Arms and travel to other offices as required.
About Connexus: Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of underrepresentation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Some of the benefits:
- Up to 30 days annual leave & Bank Holidays
- Continual learning and development opportunities
- Generous pension scheme
- Westfield Health healthcare plan
- Paid sickness leave (upon successful completion of probationary period)
- Enhanced maternity/paternity pay
Customer Liaison Officer in Craven Arms employer: Connexus
Contact Detail:
Connexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Craven Arms
✨Tip Number 1
Get to know Connexus! Research the company’s values and mission. This will help you tailor your responses during the interview and show that you’re genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice your customer advocacy skills! Think of examples from your past experiences where you’ve successfully supported customers or resolved complaints. Being able to share these stories will demonstrate your fit for the Customer Liaison Officer role.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your enthusiasm and helps you understand how you can contribute to the team. Ask about their approach to customer service or how they support employee development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits Connexus offers.
We think you need these skills to ace Customer Liaison Officer in Craven Arms
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about being a Customer Liaison Officer and how you can make a difference in our customers' lives.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and structure your thoughts logically. Remember, we appreciate well-organised reports and letters, so show us you can communicate effectively right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific requirements of the role. Highlight your relevant experience and skills that align with what we’re looking for in a Customer Liaison Officer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Connexus!
How to prepare for a job interview at Connexus
✨Know Your Customer Advocacy
As a Customer Liaison Officer, you'll be the voice of the customer. Make sure you understand their needs and concerns. Research common issues in housing associations and think about how you would address them. This will show your potential employer that you're ready to advocate for their customers.
✨Demonstrate Organisational Skills
In this role, good organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure deadlines are met, especially when it comes to customer complaints.
✨Practice Clear Communication
You'll need to write reports and letters logically and concisely. Before the interview, practice summarising complex information in simple terms. You might even want to prepare a short report on a hypothetical customer issue to demonstrate your writing skills during the interview.
✨Show Enthusiasm for the Role
Connexus is looking for someone self-motivated with drive and enthusiasm. During your interview, express why you're passionate about providing excellent service in the housing sector. Share personal stories that highlight your determination and commitment to making a difference in people's lives.