At a Glance
- Tasks: Lead commercial oversight and performance insights to enhance service delivery.
- Company: Join Connexus, a community-focused rural housing association.
- Benefits: Enjoy 30 days annual leave, flexible working, and continuous development opportunities.
- Other info: Hybrid working available with a supportive team culture.
- Why this job: Make a real impact on service improvement and customer satisfaction.
- Qualifications: Strong analytical skills and experience in commercial or performance management.
The predicted salary is between 45000 - 55000 £ per year.
Are you a commercially astute leader with a passion for performance, data and continuous improvement? Do you thrive on turning complex information into clear business decisions that improve service delivery and value for money? We're looking for an ambitious Commercial Performance Manager to play a pivotal role in supporting and shaping our Repairs Operations service.
Working across a portfolio serving around 10,000 homes, you'll provide commercial oversight, performance insight and governance, helping operational teams understand the relationship between cost, productivity and customer outcomes. You'll be at the heart of driving better decision-making, contract performance and service improvement.
Key Responsibilities
- Leading commercial and performance oversight across repairs, voids and subcontracted services.
- Developing meaningful dashboards and reporting that provide a clear view of service performance.
- Monitoring contractor and supply chain performance against quality, cost and KPI measures.
- Providing constructive challenge and insight to operational leaders, helping identify trends, risks and opportunities.
- Driving value for money initiatives and supporting continuous improvement activities.
- Working closely with Finance Business Partners to strengthen forecasting, cost control and financial visibility.
- Establishing consistent performance frameworks and creating a single version of the truth across the service.
- Leading a small specialist team while influencing stakeholders across the wider organisation.
What we're looking for
You will be an analytical thinker with strong commercial acumen and the ability to build credibility with a range of stakeholders. You'll be comfortable challenging performance, identifying opportunities and translating data into practical solutions.
Essential
- Experience in commercial, contract or performance management within a complex operational environment.
- Strong analytical, financial reporting and performance management skills.
- Experience overseeing contractor and subcontractor performance.
- Ability to influence stakeholders and provide constructive challenge.
- Experience designing reporting frameworks, dashboards and performance measures.
- Excellent communication and relationship-building skills.
- The ability to manage competing priorities across multiple service areas.
Desirable
- Experience within housing, property services, repairs or construction.
- Knowledge of supply chain management in a repairs or maintenance environment.
- Experience supporting operational change and service improvement programmes.
This is an exciting opportunity to make a tangible impact on a high-profile service area. You'll work with experienced operational leaders, influence strategic decision-making and help deliver efficient, high-quality services for our customers.
If you're passionate about performance, commercial excellence and making data-driven improvements that deliver real results, we'd love to hear from you. This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required.
Commercial Performance Manager in Craven Arms employer: Connexus
Connexus is an exceptional employer that prioritises community engagement and employee development, making it an ideal place for Project Surveyors looking to make a meaningful impact. With a strong commitment to equality and diversity, the company offers excellent benefits, hybrid working arrangements, and ample opportunities for professional growth within a supportive team environment. Located in Craven Arms, employees can enjoy a balance of office and site work while contributing to the delivery of high-quality homes across Shropshire and Herefordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Performance Manager in Craven Arms
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial Performance Manager at Connexus!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Connexus or be willing to refer you for that Commercial Performance Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Connexus who’s on the lookout for their next Commercial Performance Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial Performance Manager role at Connexus!
We think you need these skills to ace Commercial Performance Manager in Craven Arms
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Connexus. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Connexus
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Connexus. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
