Merchant Account Manager - Maternity Cover in London

Skimlinks, a Taboola Company, is a global e-commerce monetization platform that helps content producers earn commissions by linking editorial content to shopper actions.

About the role:

We are seeking an experienced and results-driven Merchant Account Manager to join our Client Success team in managing and growing our merchant accounts.

Responsibilities:

• Evangelising how Merchants and cross functional Networks can all benefit from the Skimlinks and Connexity products and network.
• Develop and implement strategies to optimise high-quality Editorial Partners, Shopping tools, Cashback partners, and Influencers to Skimlinks Merchants.
• Present a full funnel approach to merchants, showcasing how Skimlinks solutions can support always-on activity across awareness, consideration and conversion stages to drive consistent, sustainable revenue growth.
• Track and report on key performance indicators (KPIs) such as revenue, clicks, conversions, and program ROI for Merchants using various internal reporting tools.
• Using insights and data to compile a presentation and provide strategic recommendations to clients directly in the format of a Quarterly Business Review on how they can reach their goals.
• Working on proactive optimisation campaigns with the Publisher team to capitalize on key sales events.
• Cross selling new and upcoming traffic sources to merchants in order to help increase incremental level of clicks, sales and revenue.
• Working with the Operations team to analyse data and ensure our programs are technically optimised.
• Run benchmarking reports and showcase competitive analysis to merchants so that they know what it takes to remain in the top 10% of their own vertical.
• Negotiate and set up the most exclusive rates using various commercial models (flat fees and cost per click (CPC) for our partners.
• Attend industry conferences and networking events to build, nurture and develop both new and existing merchant relationships, representing Skimlinks as a trusted brand ambassador and spokesperson for our vision.
• Build rapport and establish key buyer personas within your merchant portfolio.
• Create strategic relationships by identifying growth opportunities, building a trusted working relationship and identifying organisation pain points.
• Successfully manage a portfolio of UK and potentially other EMEA regions merchant/advertiser portfolio.
• Nurture new clients within your assigned vertical to understand their business requirements and how Skimlinks can support their key goals.
• Collaborate with cross-functional teams including Marketing, Product and Operations to contribute to key projects and ensure client success.
• Stay up-to-date on industry trends in affiliate marketing, BNPL, and influencer marketing, applying relevant knowledge to optimise client campaigns.

Qualifications:

• Account Management and/or Business Development experience.
• Experience with and/or strong knowledge of a variety of online marketing channels including performance, display, PPC, SEO.
• Understanding of CPC and CPA cost models and KPIs associated with Publisher ecosystem (revenue per redirect, revenue per session, conversion, cost of sale, etc.).
• Experience and clear understanding of BNPL and influencer marketing platforms.
• Comfortable working with technologies and technical teams, particularly as it pertains to the commercial and high-level aspects of implementing technology solutions.
• Demonstrated success in negotiating, relationship building and account management.
• Strong analytic, quantitative and technical aptitude with great attention to detail.
• Drive and motivation to help advertisers find growth opportunities.
• Excellent verbal, written and communication skills.
• Objection handling and negotiation skills.
• Curious about learning and interested in keeping up with industry trends.
• Track record in networking and familiar with key players in the space.
• An A-player and works well as part of a large diverse team.
• Ability to set peers up for success.
• Outstanding organisational skills.
• Bachelor's degree or equivalent work experience.
• Self-motivated, driven, flexible and adaptable with a proven track record of exceeding goals.
• Salesforce/Microsoft Office/Excel/PowerPoint.

Benefits:

• Healthcare insurance & cash plans.
• Pension.
• Income Protection.
• Parental Leave Policies.
• Learning & Development Program.
• Wellness Resources.
• Lunch paid when attending the office.
• Various social events.

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics.

This position is hybrid (3 days / week) and based in our London office.