Creator Success Manager, ShopYourLikes

The Creator Success Manager for our ShopYourLikes UK division is a key role focused on the growth of our Creator base, and the key link between our advertisers' objectives and the performance of our creators. Success in this role is measured by new creator and creator agency acquisition based on our Ideal Customer Profile, key creator experience, retention rate, and agency referrals.

The ideal candidate will have experience in social commerce and creator management from micro to macro, with a strong ability to build and maintain relationships. This is a high impact role requiring an individual who can strategically balance and also nurture the commercial side of creator and agency relationships.

General Responsibilities of the Role:

• Relationship Building: Provide guidance to Key Creators and agencies as needed, helping them achieve growth and monetisation goals. Maintain strong, high-level relationships with creators through regular, targeted communication. Monitor creator content and performance patterns to identify opportunities for improvement. Support onboarding and education of new creators with a focus on long-term engagement. Assist in campaign management and reporting, prioritising high-impact initiatives. Support highest growing sponsorships campaigns and deliverables. Work with marketing to plan a 12 month events plan aimed at strengthening relationships with talent agencies.
• Revenue Growth: Deliver high-quality coaching strategies to increase performance and drive incremental revenue (such as content and retailer diversification). Monitor campaign performance and collaborate cross-functionally to optimise advertisers’ goals. Analyse daily reports to prioritise growth with high performing and re-engaged creators. Meet and exceed quarterly financial and north star metric goals.

Qualifications:

• 2–4 years of experience in creator partnerships, talent management, social commerce, or affiliate marketing, ideally across both affiliate and sponsorship models.
• Proven track record of onboarding new creators.
• Demonstrated ability to drive creator growth and revenue through coaching, performance insights, and strategic guidance.
• Strong understanding of creator monetisation, including affiliate performance, retailer dynamics, and sponsorship value.
• Experience collaborating with Talent Managers, Agencies, or Creator collectives, with the ability to communicate commercial value clearly.
• Comfortable analysing creator content, audience data, and daily performance metrics to identify opportunities and prioritise time.
• Excellent relationship-building skills with creators and partners, using high-touch communication when needed.
• Highly organised and efficient, able to manage pipelines, creator touchpoints, and campaign activity without heavy administrative overhead.
• A deep passion for creators, social trends, and platform dynamics, paired with strong intuition for what drives engagement and conversions.
• Experience using CRM tools (e.g., HubSpot) to manage acquisition funnels and track creator performance.
• A collaborative, proactive mindset suited for a fast-paced, high-growth environment.

Benefits:

• Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries.
• Healthcare insurance & cash plans.
• Income Protection.
• Parental Leave Policies.
• Flexible work schedules and work from home/work from office policy.
• Lunch paid when attending the office.
• Wellness Resources.
• Equity Bonus.

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics.

This position is hybrid ~3 days/week in our London office or travel as needed.