At a Glance
- Tasks: Onboard and nurture relationships with creators and agencies for growth and retention.
- Company: Join a diverse and inclusive team at Connexity, focused on creator success.
- Benefits: Enjoy flexible work schedules, healthcare plans, and wellness resources.
- Other info: Hybrid role with opportunities for career growth and a supportive culture.
- Why this job: Make a real impact in the creator economy while working in a dynamic environment.
- Qualifications: 2-4 years in creator partnerships or social commerce, with strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
The Creator Success Manager is a key role focused on onboarding new creators and talent agencies while nurturing those relationships for growth and retention. Success in this role is measured by new creator and creator agency acquisition that fit our agreed Ideal Customer Profile, Key Creator experience, retention rate, and agency referrals.
The ideal candidate will have experience in social commerce and creator management from micro to macro, with a strong ability to build and maintain relationships.
General Responsibilities of the Role:- Relationship building
- Provide guidance to Key Creators and agencies as needed, helping them achieve growth and monetization goals
- Maintain strong, high-level relationships with creators through regular, targeted communication
- Monitor creator content and performance patterns to identify opportunities for improvement
- Support onboarding and education of new creators with a focus on long-term engagement
- Assist in campaign management and reporting, prioritizing high-impact initiatives
- Support highest growing sponsorships campaigns and deliverables
- Work with marketing to plan a 12 month events plan aimed at strengthening relationships with talent agencies
- Deliver high-quality coaching strategies to increase performance and drive incremental revenue (such as content and retailer diversification)
- Monitor campaign performance and collaborate cross-functionally to optimise advertisers’ goals
- Analyse daily reports to prioritise growth with high performing and re-engaged creators
- Meet and exceed quarterly financial and north star metric goals
- 2–4 years of experience in creator partnerships, talent management, social commerce, or affiliate marketing, ideally across both affiliate and sponsorship models
- Proven track record of acquiring and onboarding new creators, including assessing fit against an Ideal Customer Profile
- Demonstrated ability to drive creator growth and revenue through coaching, performance insights, and strategic guidance
- Strong understanding of creator monetization, including affiliate performance, retailer dynamics, and sponsorship value
- Experience collaborating with Talent Managers, Agencies, or Creator collectives, with the ability to communicate commercial value clearly
- Comfortable analyzing creator content, audience data, and daily performance metrics to identify opportunities and prioritise time
- Excellent relationship-building skills with creators and partners, using high-touch communication when needed
- Highly organized and efficient, able to manage pipelines, creator touchpoints, and campaign activity without heavy administrative overhead
- A deep passion for creators, social trends, and platform dynamics, paired with strong intuition for what drives engagement and conversions
- Experience using CRM tools (e.g., HubSpot) to manage acquisition funnels and track creator performance
- A collaborative, proactive mindset suited for a fast-paced, high-growth environment
We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry.
This position is hybrid ~3 days/week in our London office or travel as needed.
Creator Success Manager, ShopYourLikes employer: Connexity, Inc.
At Connexity, we pride ourselves on being an exceptional employer that champions diversity, equity, and inclusion while fostering a vibrant work culture. As a Creator Success Manager, you'll benefit from flexible work schedules, comprehensive healthcare plans, and a commitment to your professional growth through coaching and strategic guidance. Our London office offers a collaborative environment where your passion for creators and social trends can thrive, making it a rewarding place to build meaningful relationships and drive impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Creator Success Manager, ShopYourLikes
✨Tip Number 1
Network like a pro! Get out there and connect with creators and agencies on social media platforms. Engage with their content, comment, and slide into DMs to build those relationships before you even apply.
✨Tip Number 2
Show off your expertise! Create content that showcases your knowledge in social commerce and creator management. Whether it's a blog post or a video, let potential employers see what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings. Reach out to companies you admire, like ShopYourLikes, and express your interest. A friendly email can go a long way in getting your foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Creator Success Manager, ShopYourLikes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Creator Success Manager role. Highlight your experience in creator partnerships and social commerce, and show us how you fit our Ideal Customer Profile.
Showcase Your Relationship-Building Skills:We want to see your knack for building strong relationships! Share examples of how you've nurtured connections with creators or agencies in the past, and how that led to growth and retention.
Demonstrate Your Analytical Skills:Since this role involves monitoring performance metrics, give us a glimpse of your analytical side. Mention any tools you've used to track creator performance and how you've leveraged data to drive success.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Connexity, Inc.
✨Know Your Creators
Before the interview, research the creators and agencies that the company works with. Understand their content styles, audience engagement, and monetisation strategies. This will help you demonstrate your knowledge of the industry and show how you can contribute to nurturing those relationships.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with creators or agencies. Highlight specific strategies you used to engage them and how those relationships led to growth or retention. This will illustrate your fit for the role.
✨Be Data-Driven
Familiarise yourself with key performance metrics relevant to creator success, such as engagement rates and revenue growth. Be ready to discuss how you've used data to inform your decisions in previous roles. This shows that you can analyse creator performance and identify opportunities for improvement.
✨Demonstrate Your Passion
Express your enthusiasm for social commerce and the creator economy during the interview. Share insights on current trends and how they impact creators. This passion will resonate with the interviewers and reinforce your commitment to helping creators succeed.
