Creator Success Manager, ShopYourLikes in London

The Creator Success Manager for our ShopYourLikes UK division is a key role focused on the growth of our Creator base, and the key link between our advertisers' objectives and the performance of our creators. Success in this role is measured by new creator and creator agency acquisition based on our Ideal Customer Profile, key creator experience, retention rate, and agency referrals. The ideal candidate will have experience in social commerce and creator management from micro to macro, with a strong ability to build and maintain relationships. This is a high impact role requiring an individual who can strategically balance and also nurture the commercial side of creator and agency relationships.

About ShopYourLikes & Connexity: Connexity, a Taboola company, is a performance-marketing technology company that drives new customers and sales to retailers and generates premium earnings for content creators. Each year we deliver over $4 billion in sales to retailers and pay out industry-leading rates to publishers and influencers. With 30+ years of proven success in the US, UK, EMEA, and APAC, Connexity is a long-time ecommerce player. ShopYourLikes is Connexity's dynamic creator monetization platform and community. As the fastest-growing division within Connexity, we are aggressively investing in social commerce. Our mission is to empower creators and connect high-converting audiences across social platforms with top brands, making us an exciting, high-growth environment for an ambitious sales leader.

ShopYourLikes is at the forefront of the creator economy, redefining brand sponsorships by prioritising performance accountability at all stages of the funnel. We provide a unique community of performance-focused creators who tell stories that generate intent and drive conversions. Built on decades of retail performance expertise and data, ShopYourLikes has generated close to $1 Billion in sales for retailers. We move beyond vanity metrics, like social awareness and simple engagement, to deliver measurable financial accountability across the entire customer journey.

General Responsibilities of the Role:

• Provide guidance to Key Creators and agencies as needed, helping them achieve growth and monetisation goals.
• Maintain strong, high-level relationships with creators through regular, targeted communication.
• Monitor creator content and performance patterns to identify opportunities for improvement.
• Support onboarding and education of new creators with a focus on long-term engagement.
• Assist in campaign management and reporting, prioritising high-impact initiatives.
• Support highest growing sponsorships campaigns and deliverables.
• Work with marketing to plan a 12 month events plan aimed at strengthening relationships with talent agencies.

Revenue Growth:

• Deliver high-quality coaching strategies to increase performance and drive incremental revenue (such as content and retailer diversification).
• Monitor campaign performance and collaborate cross-functionally to optimise advertisers’ goals.
• Analyse daily reports to prioritise growth with high performing and re-engaged creators.
• Meet and exceed quarterly financial and north star metric goals.

Requirements:

• 2–4 years of experience in creator partnerships, talent management, social commerce, or affiliate marketing, ideally across both affiliate and sponsorship models.
• Proven track record of onboarding new creators.
• Demonstrated ability to drive creator growth and revenue through coaching, performance insights, and strategic guidance.
• Strong understanding of creator monetization, including affiliate performance, retailer dynamics, and sponsorship value.
• Experience collaborating with Talent Managers, Agencies, or Creator collectives, with the ability to communicate commercial value clearly.
• Comfortable analysing creator content, audience data, and daily performance metrics to identify opportunities and prioritise time.
• Excellent relationship-building skills with creators and partners, using high-touch communication when needed.
• Highly organised and efficient, able to manage pipelines, creator touchpoints, and campaign activity without heavy administrative overhead.
• A deep passion for creators, social trends, and platform dynamics, paired with strong intuition for what drives engagement and conversions.
• Experience using CRM tools (e.g., HubSpot) to manage acquisition funnels and track creator performance.
• A collaborative, proactive mindset suited for a fast-paced, high-growth environment.

Benefits:

• Voted “Best Places to Work,” our culture is driven by self-starters, team players, and visionaries.
• Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, EMEA and APAC.
• We offer top benefits including Annual Leave Entitlement, paid holidays, competitive compensation, team events and more!
• Healthcare insurance & cash plans.
• Income Protection.
• Parental Leave Policies.
• Learning & Development Program.
• Flexible work schedules and work from home/work from office policy.
• Lunch paid when attending the office.
• Wellness Resources.
• Equity Bonus.

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we’re all in this together to drive positive change in our industry. This position is hybrid ~3 days/week in our London office or travel as needed.