At a Glance
- Tasks: Manage housing services and support customers in a dynamic community role.
- Company: MTVH, a growing organisation dedicated to providing excellent housing services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team that values care, collaboration, and innovation.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in social housing and strong customer service skills are essential.
The predicted salary is between 41235 - 43405 € per year.
Location: 1 post to cover Slough within postcode regions of SL1, SL2 & SL3
Salary Banding: £41,235 - £43,405
1 x Full Time Permanent Post based on a 37.5hr working week.
This role is due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard.
It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9‑5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on‑site 3 days per week with 2 days being spent in‑house at our Chalkhill office coupled with home working. As with any community‑based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.
This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this is a large part of the role you will need to have demonstrable experience.
What You'll Need To Succeed
- Essential car user full driving licence are required
- Experience of working in a social housing setting is essential
- Experience of working within a supported housing environment is desirable
- Good working knowledge of housing practice, housing law and the principles of service charge management is essential
- Ability to collaborate, network and be a strong team player
- Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
- Experience of excellent administration skills & analysing customer feedback to achieve service improvements
- Attention to detail and accuracy in writing, reporting and numeracy
- Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising too
- A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
- The ability to manage and report on projects against agreed targets
- Must possess excellent office management skills, managing inboxes, keys etc.
- Must be willing to work flexible hours as required
Desirable
- Housing qualification
To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new check performed every three years.
Local Housing Manager in Slough employer: Connexions Thames Valley
MTVH is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where values of care, dare, and collaborate are at the forefront. As a Local Housing Manager in Slough, you will enjoy a balanced work-life with flexible hours, opportunities for community engagement, and the chance to make a meaningful impact on diverse customer needs while working alongside dedicated colleagues. With a commitment to continuous improvement and a focus on delivering high-quality housing services, MTVH provides a rewarding environment for those passionate about social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Local Housing Manager in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, check out MTVH's values of care, dare, and collaborate. We want to see how you embody these in your work, so think of examples that showcase your passion and adaptability.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s really like to work as a Local Housing Manager at MTVH. This can give you valuable insights and help you tailor your approach.
✨Tip Number 3
Prepare for those tricky questions! Think about your experience dealing with complex customer needs and be ready to share specific examples. We love hearing about how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Local Housing Manager in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social housing and customer service. We want to see how your skills align with the role of Local Housing Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Values:At StudySmarter, we value care, dare, and collaborate. When writing your application, reflect these values in your experiences and how you approach challenges. This will help us see that you’re a great fit for our team culture!
Be Clear and Concise:When it comes to written applications, clarity is key! Use straightforward language and keep your sentences concise. This not only makes it easier for us to read but also shows your attention to detail.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Stuff
Make sure you brush up on housing law and practices relevant to the role. Familiarise yourself with MTVH's values of care, dare, and collaborate, as these will be key in demonstrating your fit for the company culture.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've dealt with complex customer needs or managed challenging situations. This will help you illustrate your problem-solving skills and adaptability during the interview.
✨Demonstrate Team Spirit
Since collaboration is crucial, think of instances where you've successfully worked within a team or networked with other professionals. Be ready to discuss how you can contribute to a positive team environment at MTVH.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you understand how you can align your skills with MTVH’s goals, especially regarding community initiatives and customer service.
